Solutions Engineer
About Profound
Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.
We recently raised a $20 million Series A led by Kleiner Perkins with participation from NVIDIA, Khosla Ventures, Saga Ventures, South Park Commons, and SV Angel, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).
Learn more at tryprofound.com.
Profound is on a mission to help companies understand and control their AI presence. As a Solutions Engineer, you'll serve as a strategic consultant to our clients, translating platform insights into actionable strategies that optimize their operations.
What You’ll Do
Act as a trusted advisor by guiding customers through their exploration and use of the platform.
Act as an AI search expert, advising customers on latest industry developments, extracting actionable insights, and offering customized strategies for AI search growth.
Provide tailored, data-driven recommendations to help clients overcome challenges and extract maximum value from the platform.
Translate customer pain points into clear product requirements and actionable feedback for our engineers, ensuring that their insights directly inform product innovation.
Maintain strong, proactive relationships and troubleshoot issues to ensure clients maximize value from our platform.
Who You Are
A proactive problem solver with a knack for customer-facing roles.
Interest or experience in Search Engine Optimization (SEO) or AI Search.
Skilled in relationship management, clear communication, and effective troubleshooting.
Experienced in B2B SaaS environments, with a technical acumen and consultative mindset.
Passionate about bridging the gap between customer needs and product innovation.
This is an on-site role in our Union Square office—designed for builders who thrive on speed, iteration, and impact.
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