Customer Service Representative
Professional Civil Process (PCP) is looking for a Customer Service Rep – a person who wants to go above and beyond for the legal support industry. We’re looking for someone with exceptional energy and enthusiasm to join our Customer Service Team.
About PCP:
- PCP is the leader in the legal support industry providing filing, serving, and skip tracing services.
- We've been serving the legal community for over thirty-five years.
- PCP currently handles over 140,000 services of process documents annually.
- Our corporate headquarters is in Spicewood, Texas
- PCP is a founding member of the National Association of Professional Process Servers (NAPPS) and the Texas Process Servers Association (TPSA).
About the position:
- Resolves service problems by clarifying the client’s complaint, determining the cause of the problem, selecting the best solution, and correcting or adjusting and follow up to ensure resolution.
- Answers incoming calls and makes the appropriate transfer company wide.
- Processes orders for pickup.
- Monitoring civil cases out for service of process.
- Receives and responds to incoming emails and online chats from new and existing clients.
- Provides new and existing clients with price quotes for service of process.
- Receives address data and provides correct court venue to file civil cases.
- Serves clients by providing service information and resolving problems.
- Attracts potential customers by answering service questions.
- Creates and maintains client’s accounts by updating account information.
- Works reports assigned.
About you:
- High school diploma or equivalent.
- 2 years of customer service experience.
- Basic computer skills.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Has “thick skin” and is able to handle complaints and unpleasant clients.
- Has a pleasant, patient and friendly attitude.
- Strong decision making and analytical abilities.
- Accuracy in grammar and spelling.
- Able to understand and follow instructions.
- Excellent interpersonal and communication skills.
- Organization skills.
- Flawless attendance.
- Commitment to team results; a team player.
Compensation, Hours, and Benefits:
- Full Time: Monday – Friday 8:00 am - 5:00 pm
- Pay - $15.00/hr
- Dental/Vision plan - available immediately upon hire
- MEC (Minimum Essential Coverage) Health Plan - available after 60 days of employment
- Ten (10) paid holidays per calendar year
- Paid Time Off (PTO)
- 401K
- Casual work environment
- Gym
Average salary estimate
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