Manager, Digital Guest Experience, Popeyes

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Reporting to the Senior Manager, Guest Experience, this role is responsible for both the strategic ownership and the operational execution of in-restaurant digital guest-facing solutions at Popeyes including self-order kiosks, order ready boards, lobby video walls, and digital menu systems.  

As a product owner, you will define the vision, roadmap, and guest experience for each digital solution—shaping functionality and enhancements based on data, guest feedback, and brand strategy. You’ll partner cross-functionally to ensure digital touchpoints deliver measurable business value and a seamless in-restaurant experience for guests and team members alike. 

Equally, you’ll lead the deployment pipeline, pitching new solutions to internal stakeholders and franchisees, coordinating with internal technology and operations teams, and managing vendor relationships. You’ll oversee implementation from pilot through full-scale rollout, ensuring successful execution, stakeholder alignment, and operational readiness. 

This position is based in Miami, FL and is in the office 5 days a week.  

Role & Responsibilities: 

• Product Strategy & Vision: Define and execute the long-term strategy and roadmap for in-restaurant digital guest experiences that align with brand goals, operational realities, and evolving customer needs. 
• Data-Driven Product Value Articulation: Leverage guest feedback, sales performance, traffic data, and operational metrics (e.g., speed of service, labor efficiency) to build compelling business cases for digital solutions. Use data to prioritize features, inform go-to-market plans, and continuously optimize performance and ROI. 
• Solution Pitching & Deployment: Serve as the champion for in-store digital solutions by effectively pitching new initiatives to internal stakeholders and franchisees. Own the deployment process end-to-end byleading internal technology teams, managing cross-functional dependencies, coordinating with vendors, and ensuring franchisee alignment for timely and successful rollout. 
• Cross-functional Partnership: Collaborate with internal stakeholders to ensure digital solutions are integrated seamlessly into broader guest experience initiatives and restaurant operations. This includes close coordination with Product, Engineering, Marketing, Restaurant Design, and Operations. 
• Franchisee & Vendor Management: Serve as the primary point of contact for franchisee engagement around in-restaurant digital tools, ensuring buy-in, support, and ongoing feedback. Manage external vendors providing digital hardware and services to ensure timelines and standards are met. 
• Team Leadership: Directly manage the Senior Analyst, Guest Experience, providing coaching and oversight to ensure excellence in analysis, execution, and stakeholder coordination. 
• Performance Monitoring & Optimization: Establish KPIs and use real-time data to track adoption, performance, and guest experience metrics. Use insights to drive continuous improvements to digital offerings and operational execution. 
• Process & Infrastructure Scaling: Develop repeatable processes, toolkits, and training materials to support scalable deployment and support of digital guest solutions across the system. 

Qualifications & Skills: 

• 4+ years of experience in product or project management, strategy consulting, or analytics – ideally within QSR, retail, or hospitality  
• Demonstrated success using data and analytics to define, measure, and improve product performance 
• Proven ability to manage cross-functional teams and large-scale deployments across both corporate and franchisee environments 
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels 
• Extremely accountable for driving the right outcome - even if it goes beyond their role and scope 
• Highly organized with strong project management skills and attention to detail 
• Hands-on leadership experience with direct reports; must be comfortable managing and mentoring a single direct report 
• Proficiency in data tools like Excel, SQL, and Tableau preferred 

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.