(US) Sales Operations Compliance Representative - 6 Month Contract
The Sales Operations Compliance & Contracts (SOCC) team is composed of 11 dedicated members who work both remotely and from our Mississauga/Toronto offices. We thrive in a fast-paced environment, ensuring that we manage our tasks efficiently and with great care. Additionally, we work closely with various departments within PointClickCare, including Sales, Legal, and Finance, to ensure seamless collaboration and support for our clients.
Job Summary
This role is part of a dedicated team of 11 individuals who focus on our customer’s experience through meticulous customer data validation related to finance and legal compliance with quotes. The Sales Operations Compliance & Contracts Rep works closely with various departments, including Sales, Legal, Marketplace, and Finance, to deliver seamless internal customer service while strictly adhering to corporate compliance policies. The team plays a pivotal role in designing, implementing, and enforcing policies and procedures, as well as streamlining effective processes to enhance our service delivery.
- As a contact for internal customers, you have excellent communication and time management skills that will allow you to manage the high volume of requests and issues you will be dealing with on a day-to-day basis.
- Process the high volume of Marketplace requests by creating opportunities and sales orders in NetSuite legacy system.
- Process the re-contracting requests with the Customer Success Management teams.
- You will be responsible for pricing and deal compliance, analysis, and reporting to support our contract process.
- Process the wet sign requests by reviewing & setting up the documents for internal signatures, moving the opportunity to Stage 7 and creating an Agreement Reference in Salesforce
- Bachelor degree in Business or related experience
- Excellent communication skills, strong listening and interpersonal skills
- Strong organization skills and great
- Excellent time management skills and prioritization skills
- Strong organization skills and great attention to details
- Salesforce or NetSuite experience is an asset
This is contract role paid in an hourly rate, based on a 40 hour work week. The pay range is $26.83-$31.20 USD, and is not eligible for benefits or paid time off. You will receive another 4% per hour in lieu of these benefits. Your recruiter can share more information about the terms during the hiring process.
Corp B P1
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