ServiceNow Client Development Director

Overview:

The Client Development Manager is a highly strategic and results-driven professional who plays a key role in expanding our client relationships within the ServiceNow ecosystem. This position is responsible for actively identifying, cultivating, and securing new business opportunities with clientsby developing strong relationships with clients to understand long term IT and business needs and match needs with ServiceNow solutions.   By becoming a trusted advisor and partner to your clients, you will contribute to building a strong Pioneer Service Now Brand and drive new business.

The ideal candidate is a highly motivated business development professional with a demonstrated ability to contribute to pipeline generation, manage the sales cycle, and help establish Pioneer as a trusted consulting partner in the ServiceNow market.

Key Responsibilities

1.       ServiceNow Solutions Oriented Business Development

·       Actively research and identify high-potential client targets and market segments where our solutions can deliver significant value.

·       Lead discovery efforts with existing clients, working with Pioneer's Client Development, Practice, and Delivery teams to uncover their strategic objectives, pain points, and desired outcomes related to ServiceNow .

·       Collaborate with ServiceNow internal Delivery and Practice team experts to help design and present customized solutions that directly address client challenges.

·       Able to integrate and clearly articulate the tangible value proposition of all Pioneer offerings, demonstrating clear ROI and competitive advantages for prospective clients.

·       Assist in the development and presentation of compelling proposals, pitches, and presentations that resonate with client stakeholders and effectively represent Pioneer's solutions and capabilities.

·       Support deal-building activities to help achieve revenue and margin targets.

2.       Strategic Relationship Building

·       Own, navigate, and manage ServiceNow company sales representatives, account executives, delivery teams, and other key stakeholders to maximize deal targets and position Pioneer as the partner of choice in the ServiceNow ecosystem.

·       Build and nurture strong, long-term relationships with key decision-makers and influencers within clients and target organizations.

• Strong business acumen, understanding of multiple business models of IT services

·       Act as a trusted advisor, understanding clients' evolving business landscapes and proactively identifying opportunities to deliver further value.

·       Build, manage, and maintain relationships with other ServiceNow partners or other software partners that could compliment our capabilities in the ecosystem (e.g. UKG, Workday, etc)

·       Stay informed about industry trends, market conditions, and competitor activities to refine sales approaches and add value to client conversations.

·       Build and maintain a knowledge of the ServiceNow product suite, worklfows, SKU’s, and overall positioning and value propositions

·       Actively engage in professional networking organizations, industry communities, and business-sponsored events to strengthen Pioneer’s market presence as a ServiceNow Partner.

·       Represent the company at industry events, conferences, and hosting networking functions to expand our professional network and market presence.

3.       Lead Generation & Sales Growth

·       Manage the entire sales cycle from lead generation to close, ensuring a robust and healthy pipeline that is tracked in the Pioneer CRM system.

·       Develop and execute a consistent relationship management strategy (cold outreach, referrals, networking, and strategic partnerships) to ensure pipeline health.

·       Leverage existing relationships and industry networks to open new sales opportunities.

·       Identify and qualify potential clients, positioning the firm’s full range of consulting services during the ServiceNow sales cycles.

·       Work closely with Pioneer marketing and Service Now partner marketing to develop targeted campaigns and content that attract and engage potential clients while utilizing own lead generation tactics.

4.       Collaboration and Leadership

·       Work closely with the VPCD, General Manager (GM), Delivery teams, and solution/practice leaders to strategically pursue opportunities through smart, measured prospecting and strong relationship-building.

·        Collaborate cross-functionally with delivery teams to ensure seamless transition from sales to project execution and client satisfaction.

·       Contribute to the development of best practices in client development and sales methodologies.

Required Qualifications

Experience:

✔ 5+ years of progressive ServiceNow platform experience in business development, solution sales, and client relationship management, ideally within a professional ServiceNow services solutions organization or working directly with clients at ServiceNow.

✔ Proven track record of consistently exceeding goals by closing complex, solutions-based deals.
✔ Management consulting sales experience preferred.
✔ Proven success in generating and managing a personal sales pipeline.

✔ Demonstrated negotiation skills through the understanding of each party's interests and positions and the development of alternative options for mutual gain
✔ Experience with consultative and challenger selling methodologies.

✔ Proficient in CRM skills (Hubspot preferred) and Microsoft Office Suite.

✔ Able to travel as needed.

✔Location ideally Minneapolis or Denver metro area

The estimated salary range for this role is $140,000 annually. This is based on a wide array of factors unique to each candidate, including but not limited to skillset and years and depth of experience. This may differ from location to location. Bonuses and other incentives are awarded at the Company’s discretion and are based upon individual contributions and overall company performance. Pioneer is proud to offer a comprehensive benefits package that includes meaningful time off and paid holidays, parental leave, 401(k) including employer match, tuition reimbursement, and a broad range of health and welfare benefits including medical, dental, vision, life, long and short-term disability, etc.