Customer Success Manager, Enterprise - job 1 of 2
Skills
- Strong customer-facing skills in a software company environment.
- Ability to interact with enterprise customers at all organizational levels.
- Consulting, sales, and enterprise account management experience.
- Project management and coordination skills.
- Data analysis and business insights interpretation.
- Cross-functional team collaboration.
Responsibilities
- Understand the entire customer experience and prioritize customer needs to enhance the customer journey.
- Develop deep knowledge of Pendo’s technology and create best practices for customer success.
- Manage a portfolio of customers and cultivate relationships across multiple organizational levels.
- Conduct quarterly portfolio planning and internal account reviews to identify risks and opportunities.
- Co-create Success Plans and deliver Business Reviews focused on customer business outcomes.
- Ensure customers achieve their desired outcomes through product adoption and effective engagement.
- Act as an advocate for customers internally and collaborate with cross-functional teams for successful renewals and expansions.
- Provide internal operational support including customer data management and invoicing reconciliation.
Education
- Bachelor's degree or equivalent practical experience preferred.
Benefits
- Competitive salary and compensation package including variable pay.
- Dynamic, passionate, and inclusive company culture.
- Diverse technology and client exposure with impact opportunities.
- Commitment to diversity, equity, and inclusion.
- Equal opportunity employment and accommodations for disabilities.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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