Customer Experience Coordinator - Sandy, UT
Skills
- Advanced proficiency with computer programs and practice management software.
- Strong verbal communication and interpersonal skills.
- Exceptional multitasking and organizational abilities.
- High emotional intelligence to read and respond to customer needs.
- Adaptability in high-stakes, fast-paced environments.
Responsibilities
- Answer and manage incoming customer communications promptly and professionally.
- Greet customers warmly, check them in, and support throughout their hospital visit.
- Monitor customer wait times and proactively address workflow bottlenecks.
- Handle customer complaints empathetically and resolve issues quickly.
- Offer beverages/snacks and create a welcoming environment.
- Collect and share customer feedback to improve service quality.
- Process payments accurately and maintain customer records.
- Support customers with follow-up calls and provide end-of-life care information.
- Facilitate video chats between customers and medical teams as needed.
- Create personalized and memorable experiences for customers and their pets.
Education
- High school diploma or equivalent required.
Benefits
- Industry-leading compensation package.
- 401K with company match.
- Health, vision, and dental insurance coverage.
- 10 weeks paid parental leave at 100% salary.
- Unlimited continuing education opportunities.
- Flexible work schedules promoting work-life balance.
- Latest hospital technology and well-equipped facilities.
- Employee pet discounts.
- Regular contests, outings, company retreats, and referral rewards.
Average salary estimate
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