Customer Service Representative (Construction)
Skills
- Strong written and verbal English communication skills
- Customer-first mindset for engaging homeowners, insurance providers, and teams
- Proficiency in virtual communication tools and quick adaptability to new software
- Familiarity with CRM systems and project tracking software
Responsibilities
- Answer inbound calls and respond to homeowner inquiries professionally and warmly
- Manage project details and updates using Acculynx
- Handle data entry and maintain CRM accuracy
- Proactively communicate with homeowners before, during, and after projects to ensure satisfaction
- Route customer communications to appropriate internal teams
- Provide administrative and operational support as needed
Education
- Not explicitly specified, but experience in customer service and relevant industries is emphasized
Benefits
- Comprehensive HMO policy including dependents
- 16 days PTO
- Annual continuing education budget for professional development
- $500 bonus at 90 days
- Up to $1,800 annual performance bonus
- 13th month pay
Average salary estimate
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