Senior Customer Operations Manager - job 1 of 2

Location: Kenosha, WI (Onsite)

Fast, friendly, and customer-focused—this role is all about delivering an exceptional service experience while driving operational excellence. As Senior Customer Operations Manager, you’ll lead teams to minimize order delays, improve fulfillment speed and accuracy, and uphold the high standards our customers expect.

Backed by decades of success, this organization offers the stability of a proven leader with opportunities to grow and make a real impact.

Key Responsibilities

• Oversee backorder and custom/drop-ship operations with a focus on quality, timeliness, and accuracy.
• Guide department leaders in analyzing results to identify trends, gaps, and improvement opportunities.
• Track and report key metrics including gross profit, returns, vendor performance, and customer feedback.
• Collaborate with cross-functional teams to enhance service processes and identify new product opportunities.
• Build and maintain strong vendor relationships to resolve issues quickly and improve service delivery.

Qualifications

• Bachelor’s degree required.
• 5+ years in customer service or product management, including at least 2 years in a management role.
• Familiarity with order entry and purchase order systems, plus proficiency in Microsoft Office.
• Ability to travel to branch locations and vendor sites as needed.

Benefits

• Comprehensive health insurance and 401(k) with employer match starting on day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition assistance for continuing professional education.

Work Environment Perks

• Onsite café with affordable daily meal options.
• Fitness center and outdoor walking paths.
• Modern, well-maintained facilities designed for productivity and comfort.

Equal Opportunity Employer – We value diversity and are committed to creating an inclusive environment for all employees.