Client Success & Sales Support Specialist (US-Based Retail Company)

Work Arrangement: Remote

Work Schedule: Monday to Friday, 9:00 AM – 5:00 PM EST

Job Type: Full-time

Holiday Adherence: US Holidays

PTO Entitlement: Standard PTO policy as per company guidelines

Salary: Competitive, based on experience

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for: Watch here

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

About the Partner Company

They’re building a modern retail partner that helps beauty, wellness, and consumer brands scale into off-price and value retail channels like TJX, Ross, Burlington, and more. They act as the bridge between emerging brands and some of the world’s largest retailers — helping brands grow while giving retailers fresh, exciting products.

As they grow, they’re looking for a highly organized, proactive, and detail-oriented Client Success & Sales Support Specialist to join their team. This role will work closely with the Founder and Operations VA to ensure smooth onboarding, excellent client support, and consistent sales development operations.

Role Overview

Client Success (40%)

• Manage onboarding of new brand partners, including collecting product details, compliance documents, and assets.
• Support day-to-day client communications (emails, PO notifications, ad hoc updates).
• Deliver monthly client reports using data provided by the team.
• Draft and format client case studies based on client wins.
• Ensure all client-facing documents, decks, and trackers are accurate and professional.

Sales & Business Development Support (40%)

• Research and organize new brand prospects and categories to support pipeline growth.
• Maintain and update the CRM and client pipeline trackers.
• Prepare decks and sales materials for founder-led pitches.
• Support lead generation automations through basic monitoring and reporting.

Operations & Systems (Secondary) (20%)

• Collaborate with the VA to maintain the SOP library, dashboards, and trackers.
• Assist with small administrative or process improvement tasks as needed.

What Success Looks Like

• New clients are onboarded smoothly, with all required documents collected and no confusion.
• Clients feel consistently supported and informed without needing to rely directly on the Founder.
• Sales materials and pipeline trackers remain up to date, enabling faster growth.
• The Founder’s time is freed to focus on strengthening retail relationships and driving strategy.

Growth Path
This role is designed to grow with you:

• 0–6 months: Learn the systems, manage onboarding and administrative tasks, support client calls, and deliver assigned outputs.
• 6–12 months: Take ownership of client relationships, lead selected client calls, and begin managing accounts more independently.
• 12+ months: Opportunity to advance into a Client Success Manager role, overseeing multiple accounts and mentoring future team members.

Must-Haves:

• Preferably 2+ years of demonstrated experience in client success, account management, or sales support.
• Strong SDR or business development skills — comfortable with outreach and securing meetings.
• Excellent written and verbal English communication skills.
• Highly organized, detail-oriented, and proactive; you anticipate needs before being asked.
• Comfortable with tools like Google Workspace, Notion, Canva, and CRM software (training provided).
• Fast learner with an open mind; able to pick up and improve new tools like Instantly.ai quickly.
• Self-starter who thrives in a fast-paced, entrepreneurial environment.

Nice-to-Haves:

• Experience in CPG, agency, or retail-related industries.
• Familiarity with ClickUp or similar CRMs.
• Experience drafting case studies or client-facing reports.
• Awareness of process optimization and internal knowledge management tools.

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process

1. Application
2. PreScreening
3. Top-grading Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding