Content Manager

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We need a Content Manager to monitor content performance for our brand partners, strategize to improve it, and execute projects to optimize content for online marketplaces. This person will foster relationships and collaborate closely with brands and internal teams to produce keyword-rich, Amazon-compliant product listing copy that meets the brand’s specifications. This is a full-time role and will work a hybrid schedule based in Lehi, UT.

• Own a set of brand relationships
• Collaborate and strategize with brands and teammates to complete listing content projects
• Execute and improve processes to continuously improve team throughput
• Work with copywriters and keyword researchers to ensure copy meets brand’s needs
• Measure impact of work and fine-tune content to drive results
• Give feedback to help writers improve their craft
• Edit (and occasionally write) product listing copy
• Contribute feedback for product iterations

• Bachelor’s degree, preferably in English, communications, or a related field
• Experience in producing strategic, high-performing product content
• 5+ years of experience
• Detail-oriented, innovative, self-motivated, and proactive

• Deliver high-performing content for brand partners
• Contribute to process improvement and efficiency
• Look for opportunities to innovate with every project. There’s no one way to get from A to B; a high performer thinks outside the box to find the best approach for every scenario
• Approach problems with a solutions-oriented mindset
• Collaborate well with your team to execute projects
• Give 100% to all tasks and projects you are given
• Take full ownership of your projects and follow through to completion
• Follow through with all assignments in a timely manner

• Our team is evolving all the time. There are lots of opportunities to take on new projects and develop new skills within this role, and a lot of other roles to grow into within this team and across Pattern.

• The first 30 days:
• Meet Pattern’s conversion team
• Join onboarding calls with new brands
• Join cross-functional internal content strategy syncs
• Shadow content projects
• Learn the tools and systems the content team leverages

• 60 days:
• Begin owning projects from start to finish
• Co-lead an onboarding call with a new brand
• Become familiar with all team processes
• Use the team’s tools independently

• 90 days:
• Lead onboarding calls with new brands
• See projects from start to finish. Report on results, interpret data to optimize copy and drive results

• You will work with the other content managers and copywriters and be supervised by the Associate Director of Written Content. You will also be mentored by the Associate Director of Written Content and meet with them on a regular basis to discuss your performance. This team is data-driven and results-oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.
• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
• Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

• Initial phone interview with Pattern’s talent acquisition team
• Video interview with a hiring manager
• Onsite interview with a panel of department leaders
• Professional reference checks
• Executive review
• Offer

• Discuss professional accomplishments with specific data to quantify examples
• Provide insights on how you can add value and be the best addition to the team
• Focus on mentioning how you would be partner obsessed at Pattern
• Share experience on any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health, Vision, and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred. 

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.