Partnership HealthPlan of California (PHC) is a non-profit community based health care organization that contracts with the State to administer Medi-Cal benefits through local care providers to ensure Medi-Cal recipients have access to high-qualit...
Responsible for auditing configuration staff and system configurations, identifying trends, and supporting training and process improvements within a healthcare managed-care setting.
Lead ITIL governance and service management transformation to improve service quality, compliance, and efficiency for a large health plan organization.
Configuration Analyst I needed to maintain and test benefit and claims system configurations, troubleshoot lower-complexity issues, and support cross-functional implementation efforts within a health plan environment.