Technical Support Analyst

At Oxford, we own brands that evoke happiness ... from the relaxed island lifestyle of Tommy Bahama, to the sunny optimism of Lilly Pulitzer and bohemian spirit of Johnny Was ... because being happy never goes out of style.

We offer competitive benefits packages which may include generous vacation policy, health and wellness coverage, 401k with company match, discounted stock purchasing, options for education reimbursement, and amazing product discounts! We value work-life balance and offer a flexible corporate office environment.

              

About the Role:

This is an onsite position based out of Lyons, GA.

The Technical Support Analyst provides technical customer service and support to home office, corporate, distribution center, and retail store end-users in a distributed, Microsoft365 environment. Performs Incident and Problem resolution and troubleshooting on technical systems and infrastructure. Fulfills and delivers user requests. Provides Oxford Industries business and retail users with front line Service Desk services for all installed hardware and software including workstations, network, servers, business applications, and retail systems.

• Support a hybrid/remote user base including corporate headquarters, home offices, retail stores, and distribution centers.
• Answer incoming incident tickets and calls to troubleshoot and resolve technical problems of minor to intermediate complexity with a focus on first contact resolution.
• Fulfill and deliver user service requests.
• Perform Microsoft 365 administration tasks including but not limited to creating and deleting accounts, resetting passwords, adjusting permissions, and managing Exchange mailboxes as necessary.
• Translate successful Incident resolution steps into knowledge base documents and repeatable processes.
• Configure, install, and support Windows 11, MacOS, and iOS hardware and software according to company standards and best practices.
• Work with senior support personnel and collaborate across IT teams to perform break/fix analysis involving troubleshooting and correcting technical problems of medium complexity in a timely manner and determine when escalation is necessary.

You will love this job if you...

• Take pride in resolving technical issues quickly while delivering outstanding customer service
• Excel at managing and prioritizing multiple tasks in high-pressure situation
• Communicate clearly and provide exceptional customer support across phone, email, and digital channels
• Demonstrate professionalism and thrive in environments with ambiguity and change

Who we would like to meet:

• Minimum of 2 years of college or an Associate’s degree in computer technology preferred.
• Generally, 2+ years of working experience with computer hardware and software support.
• Experience supporting Microsoft Windows 11, Microsoft 365, Active Directory/Entra, Exchange, SharePoint, and Office365 in a Microsoft-networked computer environment.
• Experience supporting collaboration and meeting platforms such as Microsoft Teams or Zoom, as well as related conferencing hardware.
• Solid foundational understanding of networking & remote connectivity.
• Experience developing knowledge base articles and technical documentation.
• Proficiency configuring and managing Windows 11, MacOS, and iOS hardware and software using mobile device management systems – Intune, Jamf.
• Proficiency supporting and managing enterprise print services.
• Strong hardware troubleshooting skills.

What happens next?

If you are interested in this opportunity please apply! You will receive an email confirming we received your application. We will review your application as soon as possible. You can update your resume or information at any time by accessing your candidate profile.

              

This Company is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here. If you need an accommodation to complete an online application, please contact the location you are applying to or contact us at 1-888-725-1899.

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