Fast Facts

Outschool is hiring a Trust & Safety Manager to lead their Trust & Safety team, focusing on creating a safe learning environment for K-12 students and educators through strategic planning, team mentorship, and process innovation.

Responsibilities: Develop and implement a Trust & Safety strategy, lead and mentor a team, create effective operational processes, analyze data for risk management, and collaborate with cross-functional teams to enhance safety protocols.

Skills: 5+ years in Trust & Safety leadership, strong understanding of online safety and compliance, data-driven decision-making, mentorship experience, operational excellence, and exceptional communication skills.

Qualifications: Preferred candidates will have experience in technology, education, or marketplace platforms, along with a passion for building safe communities.

Location: This is a remote position available for candidates in the U.S. and Canada, with a preference for the SF-Bay Area.

Compensation: $135000 - $192000 / Annually

About The Role: 

Outschool is seeking a Trust & Safety Manager to lead and scale our Trust & Safety team. This leader will be responsible for ensuring Outschool remains the safest, most trusted learning marketplace for K–12 learners, families, and educators.

This role requires a unique blend of strategic vision, team mentorship, and operational rigor:

• Strategic thinker: Shape a compelling vision for how Trust & Safety can become a competitive advantage and differentiator in K–12 learning.
• Manager as mentor: Guide a talented, domain-knowledgeable team, coaching them to increase their impact and supporting their professional growth.
• Strong operator: Build structure and visibility into team processes, driving efficiency, consistency, and measurable impact across operations.
• Innovator: Partner with Product and Engineering to leverage the latest in AI and large language models (LLMs) to solve Trust & Safety challenges in new and scalable ways.

At other companies, this role would align with a Senior Manager position. At Outschool, our titles focus on impact rather than hierarchy.

Core Responsibilities:

• Develop and execute a comprehensive Trust & Safety strategy that aligns with Outschool’s mission and positions safety as a differentiator.
• Lead, mentor, and inspire a small but skilled team, helping them grow professionally and amplify their impact.
• Create and refine processes to improve operational effectiveness, efficiency, and visibility.
• Use data and analytics to identify risks, measure program effectiveness, and continuously improve workflows.
• Partner with Legal, Product, and Engineering to design policies, tools, and scalable solutions to prevent and respond to safety incidents, fraud, and misconduct.
• Address sensitive community issues with discretion and empathy.
• Stay ahead of industry trends, regulations, and technology to proactively identify areas of risk and opportunity.
• Ensure clear communication and training to build a culture of safety across the company and our educator/learner community.

Desired Experience & Skills: 

• 5+ years leading Trust & Safety teams in technology, education, or marketplace platforms.
• Strong understanding of online safety, privacy, compliance, and risk management.
• Proven ability to use data and analytics to inform decisions and measure impact.
• Experience mentoring and developing team members.
• Operational excellence — strong track record of refining workflows, setting metrics, and creating scalable processes.
• Exceptional communication, conflict resolution, and discretion in handling sensitive matters.
• Passion for Outschool’s mission and for building safe, supportive communities for kids and educators.

Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. For New York and California candidates, as well as candidates based in Seattle, WA, the annual salary range for this role is $140,000 - $192,000. For Washington candidates outside of Seattle, as well as Colorado candidates, the salary range for this role is $135,000 - $185,000.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on March 21, 2024.

Please see the independent bias audit report covering our use of Covey here.