Patient Access Service Specialist (PAS Specialist)

Function/Duties of Position

The Patient Access Service Specialist (PAS) is the first point of contact in person and via phone for the Department of Neurology. The PAS provides high quality customer service to both internal and external customers. The work environment is both on campus and remote work supporting a call center and front office duties. This position involves serving on a rotational basis to assist with the front office check-in and check-out desk. PAS tasks include but are not limited to gathering and recording required information about patients, provide specific customer service including screening for financial eligibility, confirming health insurance coverage and individuals’ obligations, obtaining necessary authorizations for care, scheduling appointments, answering a high volume incoming phone line, taking detailed messages including refill requests and routing to the appropriate person, and assisting patients in an office or clinic setting. This position requires an attention to detail, strong ability to multi-task and exceptional customer service skills.

Required Qualifications

• Six months of work experience in a medical office setting, including high-volume direct patient contact, OR one year of work experience in a high-volume direct public contact position.
• Basic computer keyboarding skills including typing of 30 – 45 wpm.
• Proficient with computers including MS Word.
• High level of attention to detail.
• Strong customer service orientation and excellent verbal and written communication and listening skills.
• Demonstrated problem solving, negotiation and effectiveness in confrontational customer interactions.
• Demonstrable record of reliable attendance, punctuality, and proven successful performance at past and present employers. 

Preferred Qualifications

• Advanced degree.
• Previous Neurology experience.
• One year of work experience as a PAS Specialist.
• OHSU Work experience.
• Prior experience with Epic.
• Successful completion of Epic PAS courses.

 

Additional Details

Working Conditions:

On site position primarily located at CHH1 with back up coverage needs at HRC.

Department of Neurology Hours: Monday – Friday 7:30am – 5:30pm

Department of Neurology Locations:

• Center for Health & Healing, Building 1, 3303 SW Bond Ave, 8th Floor, Portland, OR 97239
• Hatfield Research Center, 3250 SW Sam Jackson Park Rd, 13th Floor, Portland, OR 9723

This position works in a busy environment with a lot of interruptions, multiple demands and people interactions.  It requires dealing with noise and frequent interruptions within the work group.

 

Physical Demands & Equipment Usage:

Continuous: Changing positions throughout the day.

Frequent:

Standing on carpeted surface and hard surface floors.Sitting in office chair.Twisting from waist while on the telephone to reach supplies, etc.

Walking around clinic on carpeted and hard surface floors.

Climbing of carpeted stairs and hard surface, can also utilize elevator.

 

Occasional:

May have to carry/lift objects, supplies, and boxes.

May have to push or pull cart with charts.

Bending from the waist to pick up boxes, etc.

Reaching for telephone, supplies, etc.

All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or [email protected].