Customer Service Receptionist
Company Description
Customer Service Receptionist
- Compensation: $21-25/hr (Non-Exempt)
- Type: Full-Time, ON- SITE
- Schedule: Monday - Friday; 8:00 am-5:00 pm
- Medical, Dental, Vision, 401k with employer matching, Voluntary Life, Flex-Spending Account Options Savings
- Generous PTO Plan (2 Week PTO) and encouragement to USE IT!
- 6 holiday, 5 sick days
- Grow & Shine: Work alongside healthcare professionals who mentor and support your career growth.
- Open Doors, Open Minds: Transparent leadership that listens and values your voice.
- Work-Life Bliss: Team outings, company events, and a commitment to putting you first.
About Us:
At Care Partners At Home, we believe in making a meaningful difference in the lives of our clients and their families by providing compassionate, reliable, and personalized care services. We are a trusted leader in the home care industry, dedicated to creating an environment where clients feel supported, caregivers feel valued, and our team members thrive.
Our mission is simple: to deliver exceptional care with heart.
Position Summary:
We are seeking a highly organized, customer-focused Customer Service Receptionist to join our home care operations team. This role serves as the first point of contact for our 24/7 Client Care Line during business hours. The ideal candidate will possess excellent communication skills, a professional demeanor, and a strong sense of empathy when engaging with clients and caregivers. A genuine commitment to supporting high-quality home care services is essential.
Customer Service Receptionist Requirements:
- Strong verbal and written communication skills.
- Proven ability to manage high call volumes with professionalism and composure.
- High level of empathy, patience, and problem-solving skills.
- Proficiency with office software and data entry systems; experience with WellSky is a plus.
- Ability to multitask and work both independently and collaboratively in a fast-paced environment.
Key Responsibilities:
Client Communication & Call Management
- Manager Client Care Line, handling 80-120 calls daily
- Answer incoming calls promptly and professionally, identifying the caller’s needs, addressing concerns when possible, and ensuring a high standard of customer service.
- Assess and resolve caller issues directly when appropriate or escalate and hand off to the relevant team member or department for further support.
- Communicate promptly and professionally with internal team members via email, ensuring all correspondence is properly documented and supports timely coordination and follow-up
Administrative Support
- Accurately update client and caregiver profiles and schedules in WellSky in real time.
- Coordinate and send monthly birthday cards to clients and caregivers.
- Assemble and distribute client information packets for new and existing clients.
- Provide administrative support to the operations team, including assistance with special projects as assigned.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Experienced customer service professional sought to manage account openings, KYC workflows, and client service escalations for a high-touch banking team in Beverly Hills.
Experienced technical support engineer needed to provide hands-on, senior-level post-sales support and advocacy for XSIAM customers, driving rapid resolution and continuous improvement of security operations.
Children's Mercy is hiring a part-time Access Representative I to handle registration, payments, and patient-facing administrative tasks in its Kansas City facility.
Dandy seeks a Launch Trainer to lead practice onboarding and ongoing coaching—delivering hands-on intraoral scanning and digital workflow training to ensure high adoption and successful outcomes.
Support US K–12 districts as an Ed-Tech Implementation Specialist at ClickView, leading SSO and technical onboarding to improve video-based learning adoption.
Provide front-desk, scheduling, billing, and phone-triage support for OHSU's Glaucoma Clinic, ensuring efficient patient flow and excellent customer service in a busy clinical environment.
Remote Telemarketer/CSR needed to make 100–150 outbound calls daily, verify client details, and provide health insurance support while accurately documenting interactions in Zoho CRM.
AbbVie's Patient Care team is hiring a Coordinator I to manage high-volume inbound inquiries, support patient enrollment, and ensure timely, accurate case documentation using CRM tools.
Provide professional inbound call center support and product guidance for Ent Credit Union members while meeting service and sales objectives at the Colorado Springs headquarters.
Northwestern Medicine seeks a full-time Centralized Scheduling Representative to manage patient appointments, verify demographics and insurance, and support efficient access to hospital services.
OHSU's Department of Neurology is hiring a Patient Access Service Specialist to manage front-desk and call-center duties—scheduling, insurance checks, authorizations, and high-volume patient communications.
Provide advanced technical support and troubleshooting for AI infrastructure customers, specializing in InfiniBand, NVLink, and GPU cluster technologies at NVIDIA.
MCI is hiring upbeat entry-level Contact Center Representatives in Savannah to handle inbound/outbound customer service and sales with paid training and clear advancement paths.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
