Senior HPC Support Engineer, InfiniBand - NVLink
We are seeking a motivated Senior HPC Technical Support Engineer - AI Infrastructure focusing on InfiniBand, NVLink and AI GPU Cluster technology, passionate about data center and networking technologies, to provide comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of groundbreaking networking products. As a primary point of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are a conscientious, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. Significant part of the role is also to interact with Engineering, Marketing, and Support teams regularly on technical issues
What you will be doing:
Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions
Responding to customer product support inquiries via telephone, email, or conference calls
Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support/R&D) for support processes and improvements
Site visits and conference calls with customers
What we need to see:
5+ years in providing in-depth Customer Support and debugging for hardware and software products.
Exceptional interpersonal skills with the ability to maintain and own the overall resolution for any critical issue raised by our customers, under all circumstances.
Linux OS including System Administration and Networking on a LFCS/RHCSA level
Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level
Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies
Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
Bash/Python scripting abilities
Strong organizational skills and able to prioritize/multi-task easily with limited supervision
Integrating AI tools (Cursor, Gemini, ChatGPT, Copilot, Glean, etc.) into your daily workflow.
Four-year degree from an accredited University, College, or equivalent experience in Computer Science, or Electrical or Computer Engineering
Ways to stand out from the crowd:
NVIDIA Certifications related to AI Infrastructure, Operations and Networking
InfiniBand, RDMA, NVLink and NVIDIA GPU Technology
Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL)
Additional Operating Systems such as Microsoft Windows, VMware, Unix
Configuration and operational expertise with traditional network switch/router and Open platforms
You will also be eligible for equity and benefits.
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NVIDIA is a publicly traded, multinational technology company headquartered in Santa Clara, California. NVIDIA's invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined computer graphics, and ignited the era of modern AI.
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