Front Desk Assistant

COMPANY BACKGROUND

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, Virginia, Texas, Oregon, Washington, and Alaska.

TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth.  Our vision is to inspire and empower people in our communities to heal, live and function better.

HEALTHCARE ASSISTANT

We have a beautiful office, wonderful patients and a sincere team dedicated to quality care. We would love to have you join our team as a Front Desk Assistant. Previous experience is preferred, but a great attitude and a strong work ethic are our first priorities. See below for the essential responsibilities and functions in this role. 

Essential Functions and Responsibilities

1. Maintain the appointment schedule (adding, rescheduling and canceling)

2. Greet, take payments, schedule future appointments and communicate insurance/account updates with patient as needed

3. Answer all incoming calls, return missed calls/voicemails and create, change, implement voicemail

5. Utilize Platinum software to review patient demographics and billing information

6. Complete End of Day procedures and reporting once reviewed for accuracy.

7. Enter patient information, scan documents and manage progress on insurance authorizations

8. Communicate/Track requests for doctor’s notes as needed and follow up to ensure completion

9. Enter patient payments as received

10. Provide support to Dr.’s and staff as requested. Including but not limited to: phone calls, e-mails, typing documents, sending out mail, faxing, taking vitals, and all other administrative-like tasks

11. Track inventory of supplies and create supply list as designated

12. Update all required spreadsheets

13. Maintain a clean work environment

The applicant must be an organized, timely and outgoing person. It is essential to have the ability to multi-task and remain calm.

Our ideal candidate will have excellent time management skills and the ability to perform expected tasks without supervision.  Looking for a team player that pays close attention to detail and is highly organized.

Pay & Perks:

• Starting at $20
• Full time work across a 5-day work week with long lunches: Monday-Friday 8am-1:00pm; 3:00pm-6pm. Some weekends, optional.
• Paid training over your first 4 weeks, where you will learn everything needed for patient care.
• Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K and Chiropractic care for you and your family!

Additional Information

All your information will be kept confidential according to EEO guidelines.

#ZR

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.