Business Operations Manager, Communications

About the Team
OpenAI’s mission is to ensure AGI benefits all of humanity. The Communications team shapes how we tell our story externally and align internally on our mission. We manage everything from launches and executive comms to international PR and community. To do this at scale, we need strong operational systems.

About the Role
We’re looking for a business operations manager to build and run the systems that power our Communications team. This role requires excellent organizational instincts, strong judgment, and a knack for designing repeatable frameworks in a fast-paced environment. You’ll partner closely with the Head of Comms Strategy & Ops to design planning cycles, manage budgets and headcount, run reporting, and ensure launches and campaigns are executed seamlessly.

This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance.

In this role, you will:

• Own comms operating systems: planning, budget tracking, headcount, and measurement.

• Lead reporting: comms scorecard, launch retros, executive updates.

• Drive weekly/quarterly planning cadences, surfacing risks and keeping stakeholders aligned.

• Partner with comms leads on launch execution, ensuring timelines and resources are managed.

• Pilot and manage new AI-enabled tools and technical workflows to increase efficiency.

• Build scalable systems that improve clarity, reduce duplication, and support long-term growth.

You might thrive in this role if you:

• Have 6–8 years in business operations, marketing ops, or comms ops, ideally in a fast-paced, high-growth environment.

• Are highly organized and detail-oriented, with strong project management skills.

• Have built and run systems for planning, resourcing, and reporting.

• Are fluent in advanced Excel/data analysis (dashboards, pivots, large datasets) and comfortable with lightweight coding/scripting (Python, SQL, or similar). You don’t need to ship production code, but you can prototype dashboards, automate workflows, and experiment with AI-driven tools.

• Are comfortable navigating ambiguity and influencing senior leaders.

• Bring strong communication skills and a collaborative, problem-solving mindset.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.