Customer Success Manager - job 1 of 2

About Ogury

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at Ogury

At Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

About The Role

Ogury is scaling fast, and as we expand our footprint across the U.S., we’re on the lookout for a Customer Success Manager to join our team and help drive meaningful impact across the Central and Midwest regions.

In this role, you'll act as the linchpin across client relationships and campaign execution—working hand-in-hand with Sales and AdOps to ensure we’re delivering best-in-class campaign performance and an exceptional client experience. You’ll be at the center of it all, managing the end-to-end campaign lifecycle with a proactive, strategic mindset and a genuine passion for client success.

No two days will look the same. From launch prep to performance optimization, you’ll be a trusted partner to both internal teams and external stakeholders—making sure everything runs smoothly, insights are shared, and our clients stay happy and engaged.

This role reports into our Senior Director of Customer Success and is based in either our Denver, Minneapolis or Bentonville office, where we encourage team members to join us in-person at least two days per week.

Our office time is focused on collaboration, connection, and cross-functional problem-solving—bringing together talented, curious people to do great work, together.

• 🎯 Make a real impact – You’ll be at the heart of client relationships, driving campaign success and long-term partnerships across key U.S. markets
• 🤝 Work with great people – Collaborate with smart, passionate teammates across Sales, AdOps, and Strategy in a supportive, high-performing environment
• 🌟 Own your day-to-day – Every day brings variety and autonomy—no micromanagement, just the trust and tools to deliver results

• Build strong partnerships – Develop and maintain long-lasting relationships with key clients and agency stakeholders. You’ll be their go-to resource, advocate, and trusted partner
• Own campaign execution – Manage the full lifecycle of a campaign—from setup and activation to performance reporting and post-campaign analysis
• Lead your agency patch – Serve as the first point of contact and line of defense for all campaign needs, ensuring seamless communication and resolution of any issues
• Stay informed – Become a subject matter expert in all things Ogury and the broader adtech landscape. Our industry evolves quickly, and staying ahead is part of the job
• Provide strategic counsel – Offer thoughtful, tailored recommendations aligned with client goals, KPIs, and business objectives—backed by insights and a consultative approach
• Identify growth opportunities – Spot potential for account expansion and work collaboratively with Sales to drive retention and incremental revenue
• Deliver high-impact service – Champion Ogury’s solutions by ensuring clients receive high-quality support, campaign success, and measurable value
• Represent Ogury externally – Attend client meetings, industry events, and social engagements to deepen relationships and position Ogury as a trusted leader in the space
• Collaborate cross-functionally – Work closely with internal teams across AdOps, Sales, and Product to ensure a coordinated, results-driven client experience
• Manage and mitigate risk – Anticipate challenges early in campaign setup or briefing, flag potential issues, and work proactively toward successful resolutions
• Leverage insights – Use Ogury’s proprietary tools to uncover data-driven stories, delivering actionable insights and performance learnings that add value to every campaign.

• Client-facing experience within the digital advertising industry
• Hands-on experience in mobile and programmatic advertising is required
• Strong attention to detail and the ability to deliver results in a fast-paced, dynamic environment—even under tight deadlines
• A mindset of ownership and accountability—you take initiative and follow through
• A strong analytical approach with the ability to translate data into valuable insights and compelling narratives
• Creative problem-solving skills and a passion for continuous improvement
• Proficiency in Excel, PowerPoint, the Microsoft Office Suite, and Google Suite
• Excellent communication and presentation skills—you’re confident, clear, and engaging
• A natural ability to build trust and credibility with both external clients and internal stakeholders—you’re the expert, and it shows
• Highly organized with exceptional attention to detail—you keep projects moving and nothing falls through the cracks
• A growth mindset and drive to succeed—you’re motivated to take ownership of your agency patch and make it thrive

Applications will close on September 15, 2025.

How Ogury supports you

At Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being. 

While benefits may vary by location, here’s a glimpse of what you can typically expect when you join our team:

- A competitive compensation package

- Flexibility in working hours and location

- Comprehensive benefits coverage

- 401K plan with a company match

- Generous holiday and leave allowance, in addition to national holidays

- A strong focus on the well-being of our team members, with access to both physical and mental health resources

- And more

We thank you in advance for your interest in Ogury!

#LI-HP1 #LI-Hybrid

Our Commitment

At Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.