Box Office Student Worker (AY 25-26 900578)

Are you interested in the performing arts and events across campus? The Box Office customer service position is a great opportunity to be part of the team that supports concerts, plays and dance performances, as well as NCAA sports and speakers on campus. We sell tickets and assist with customer needs and inquiries. In this position, you will develop administrative and customer service skills, be informed about campus events and have the opportunity to attend performances. We have a great team and if you are excited about shows and events, like to talk to people, and are looking for a fun campus job with variety, this may be the right position for you!

This position is compensated at the Level A rate on the Midd student wage scale: $14.01 - $14.43 per hour.

Offer is contingent on the completion of the PCI DSS training and the signing of the PCI Security Awareness and Confidentiality Agreement for campus personnel with access to credit card information.

Responsibilities:

• Arrive on time and check daily updates at start of work shift
• Sell tickets and merchandise through internet sales, phone, and counter sales
• Answer phones and assist customers
• Field customer inquiries and problems using Box Office materials and online resources
• Be familiar with Middlebury College Arts and Events calendar
• Count and balance cash drawers and at end of day
• Marketing assistance including distribution of posters, brochures, and social media, etc.
• Archiving of Arts events
• Keep work area neat and organized, empty recycling and trash as needed
• Willingness and flexibility to work day, evening and weekend shifts for Box Office supported events
• Must be reliable, courteous and outgoing
• Represent Middlebury College to the community
• Performs other duties as assigned to assist the department in obtaining and maintaining its mission

• Schedule availability that includes some weekday hours (Tues - Fri 10 - 5) as well as some evening and weekend availability (Thurs - Sun). All Box Office workers must be willing to work a combination of daytime office shifts and evening/weekend performance/event shifts.
• Experience: Customer Service experience desired
• Knowledge/Skills: Sales or Cashier experience helpful. Retail experience a plus

Student Employment Eligibility:

Unless restricted by certain visa status, all students with an active status for the semester are eligible for jobs on campus.

Students on leave or withdrawn are not eligible to work in student employment positions until the semester in which they return. If you are currently withdrawn or on leave you are eligible to be employed in staff positions.

Some may be restricted due to financial aid status. International students (non-resident aliens) may not work off campus unless they have applied for and received work authorization from the United States government. (An F-1 visa does not give work authorization.) Off campus work study positions are available only to U.S. citizens on financial aid with a federal work study component.

Student are not eligible to work remotely from International locations.

Hour Limitations:

All student employees are limited to working no more than 20 hours per week in on campus jobs during the academic year (this includes exam periods). The only exception is when there is a full week when school is not in session. Specifically: February recess, Spring recess, and full weeks of December or summer recess. During these time periods only, students can work up to 40 hours per week. International Students: Visa restrictions prohibit international students from exceeding 20 hours of work per academic calendar week.

This position is a level A on the Middlebury Undergraduate Student wage scale.