Global Customer Success Manager, Tech & Durables

Location: US-Remote, available to US- and Canada-based candidates

R25_0025279

#LI-Remote

The Global Customer Success Manager, Tech & Durables will act as strategic partner to our key global clients serving as an innovation agent and driving change for faster reaction to changing market requirements. They are an expert in the market (industry, products, channels etc.) and aim to deliver the full value of NIQ propositions to uncover new business opportunities.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions. 

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you! 

Responsibilities:

External

• Manage client relationships with middle management independently, may partner with a senior team member to engage senior/C-level audiences 
• Ensure effective client training and onboarding of new customers. 
• Educate customers about the most relevant features/functionalities for their specific business needs 
• Drive adoption (i.e. activation, reactivation and engagement) of NIQ platforms (e.g. gfknewron) within client organization by demonstrating clear ROI to client 
• Identifies and develops new user base for NIQ-GfK offerings 
• Develop fact-based answers to complex key business questions 
• Become a market expert for a subset of Tech & Durables categories 
• Deliver insightful presentations and actionable recommendations to our clients 
• Develop relationships with client stakeholders to identify new opportunities to demonstrate the value of NIQ solutions 
• Coordinate client services across countries and categories (whenever relevant) 
• Demonstrate how NIQ solutions can support our customers’ goals, developing new business opportunities for NIQ 
• Identify leads for cross-selling and upselling  
• Help improve renewal rate by demonstrating clear business outcome and value 
• Works closely with clients to develop use cases  
• Participate in joint business plans and lead governance calls 

Internal 

• Become the voice of the client’s HQ, relaying its needs within different internal organizations and regions/countries 
• Lead a global customer success community for select accounts, to maximize the value delivered to clients at HQ level 
• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings  
• Collect and provide feedback to product teams on functionality, features etc., of gfknewron platform as well as to Ops and other teams on non-platform issues to drive better client experience 
• Collaborate with account development at the pre-sales and renewal stages 
• Collaborate with other business unit teams to identify opportunities for strategic assignments 

• Strong business understanding in tech & durable consumer goods and related Retail 
• Interest in tech product categories and global markets 
• Ideally 5-8 years+ of experience in consulting, market research, product management of tech & durables or equivalent business units 
• Deep analytical skills, comfortable in translating large data sets into a storyline with actionable recommendations 
• Multicultural awareness, capable of influencing internal/external audiences from different country backgrounds 
• Excellent English language skills; second language is a plus 
• Strong presentation and communication skills, client-centric approach 
• Proactive and consistent engagement with multi-disciplined teams 
• Coordination and decision making of how to achieve client outcomes and organization goals 
• Driving delivery of results for clients & NIQ across diverse cultures, mind sets and disciplines 
• Passion, dedication, and commitment 
• Creativity and the ability to address real-world business problems analytically 
• Eagerness to learn, curiosity, open mindset, team spirit, and an entrepreneurial attitude 
• Proficient with Power Point and Excel 
• Willingness and ability to travel, both domestically (US) and internationally

This role has a market-competitive salary with an anticipated base compensation of the following range: $76,500.00 – $110,000.00.  Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion