Engagement Manager

Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more. Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.

What does it mean to be a part of a startup?

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard! You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role Breadth- Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities

• Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas

• Fast Paced- Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes

• Autonomy- You will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified

• Collaboration- With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.

What is the purpose of this role?

The Outreach Manager will lead and execute local outreach strategies, engaging families with our innovative care model and helping them choose Nest as their primary care provider. This individual is responsible for both strategy and direct family outreach as we grow our organization. They will use data and relationships to refine and execute targeted local strategies and ensure that Nest’s market meets and exceeds objectives for successfully finding and engaging families in care and becoming the family’s primary care provider (PCP) .

The Outreach Manager will also be responsible for direct member family outreach and scheduling using multiple modalities, and will continue to grow a team of local Outreach Specialists in our expanding market. This role is an opportunity for an ambitious builder who is willing to roll up their sleeves as a path to career growth.

This position offers opportunity for meaningful bonuses tied to individual and market productivity and performance.

What You’ll Do

• Leadership: Execute Nest’s local outreach strategy, tools, and reporting systems to ensure real-time monitoring and optimization of outreach efforts.

• Hands-On Outreach: Conduct outreach through phone calls, emails, texts, and face-to-face interactions, building trust and scheduling initial visits with eligible families.

• Team Building: Recruit, lead, and manage a team of local Outreach Specialists, fostering growth and productivity in your market and future locations.

• Community Impact: Cultivate relationships with community providers, agencies, and stakeholders while participating in local events to boost brand awareness.

• Innovative Problem Solving: Identify and execute creative strategies to engage families, meet activation targets, and enhance outreach effectiveness.

• Collaborate: Partner with the market VP/General Manager and other leaders on outreach and engagement successes and opportunities.

• Build: Listen to and provide feedback on calls to improve scheduling and cancellation rates across the local team.

• Monitor: Maintain a deep understanding of performance through reporting, audits, and observation and provide productive, timely feedback to support the team in reaching their targets, and execute mitigation strategies as needed.

What do you bring to the Nest?

• 5+ years of experience in sales or direct marketing,

• 2+ years of experience in a leadership or managerial role

• 3+ years in customer service in the healthcare industry preferred Proven success working in an incentive-driven environment and meeting ambitious targets.

• Strong community knowledge and the ability to cultivate relationships within the ecosystem.

• Experience managing teams and a knack for motivating people to excel.

• Advanced proficiency in tools like Excel, PowerPoint, and Salesforce (preferred).

• Exceptional communication, organizational, and time-management skills.

• A passion for making healthcare accessible to underserved communities.

• Access to reliable transportation, a valid driver’s license, and personal auto insurance (Mileage will be reimbursed)

Nest understands that job requirements sometimes exclude people who identify with historically marginalized groups from applying to jobs for which they are qualified. Even if you don’t meet 100% of the requirements listed, or if you achieved these requirements through unconventional channels, we encourage you to apply.

What does Nest bring to the table?

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions. On top of this, we offer a comprehensive suite of benefits such as employer-sponsored health, dental, and life options, and unlimited PTO, we offer an all-of-you, inclusive approach to benefits:

• Family- centric health support with access to Lyric’s comprehensive services for urgent care, behavioral health, psychology, and psychiatry for you and your entire family, including virtual veterinary care for your pets

• Company supported Parental Leave for both primary/non-primary care givers with options for a tiered return to work, and eligibility to receive additional hours PTO for Prenatal Care and Backup Childcare

• Receive reimbursement for work- related vehicle expenses, including commuting and travel costs, for staff who drive as part of their job responsibilities

• Opportunity to receive up to $3,000/year Tuition Reimbursement to support your educational and professional development by covering a portion of costs relating to fees, course materials, or other related expenses.

• Receive employer sponsored short-term and long-term disability benefits to provide financial support in the event of illness or injury that prevents you from working

• Enrollment in 401 (k) Retirement Plan through Human Interest to help save for your future with flexible contribution options

Why choose Nest Health?

Nest and its leaders have won multiple awards including Rock Health's Next-Gen Pediatric innovations, New York Times Top Five Who Spread Hope, New Orleans City Business Power 50, and CB Insights Digital 150. Additionally, Nest has become a prominent thought and brand leader garnering national attention from outlets such as 60 Minutes, Business Insider, NYTimes, Fierce Healthcare, Axios , and others. More recently, they were recognized on Inc.'s Female Founder 500 List for 2025.

Learn more about us at https://www.nesthealth.com/. 

To learn more about the Nest care model, watch this video, by the award- winning HBO Katrina Babies filmmaker Edward Buckles, JR.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristics.