Senior Director, DTC Business Operations

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Reporting to the VP, DTC Strategic Growth and Operations, this leader will join a new team responsible for developing MSNBC's direct-to-consumer products. We're looking for a proactive, versatile Business Operations leader who has experience launching new consumer-facing products and strategic initiatives. 

The ideal candidate thrives in a fast-paced environment and can architect and lead a lean, versatile and innovative team. Their primary aim will be to implement the strategic vision of MSNBC's subscription business. They will build and champion the operations function for MSNBC's direct to consumer businesses, ensuring the successful functioning of the subscriber growth engine and the timely launches of new content and product initiatives. This leader will collaborate with a diverse set of internal stakeholders at MSNBC and VERSANT, including marketing, business development, product, finance, and Corporate operations and technology. 

Key Responsibilities: 

• Stand up a lean Operations function, including the tools, communication channels and systems necessary for effective project management
• Help to develop and execute the roadmap for a successful DTC business launch, partnering closely with product, technology, and subscriber growth leads
• Ensure initiatives launch on time and with excellence by setting and maintaining project plans, clearly defining deliverables, and effectively leading by influence
• Stand up and manage critical workstreams, ensuring clear communication across organizational matrix
• Expertly manage multiple viewpoints, build consensus, and move projects forward effectively and efficiently 
• Proactively identify gaps, blockers, and dependencies; effectively drive risk/issue management and problem resolution 
• Partner with research and data strategy teams to create and manage regular financial and operating reports
• Manage shared objectives and key results for the direct-to-consumer business
• Support the execution and maintenance of external partnerships (e.g., bundling, distribution platforms)

• At least seven years' experience in business operations and program management
• At least three years' experience in managing operations teams within the context of a subscription business, preferably in the media, technology, and/or news space
• Exceptional organizational skills and experience managing highly matrixed organizations
• Highly proactive self-starter. Versatile builder and implementer. Clear communicator. Positive, can-do attitude. 
• Experience taking direct-to-consumer products from 0 to 1 is a plus 

Additional Job Requirements: 

• Interested candidate must submit resume/CV through www.nbcunicareers.com to be considered
• Must be willing to work in New York, NY
• Must have unrestricted work authorization to work in the United States

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. 

Salary Range: $180,000 - $210,000

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.