Experience Coordinator

As a company focus for 2022 and beyond, Auberge has embarked on a brand-defining program of deepening our “soulful” experiences at each of our one-of-a-kind hotels.  This role will execute & project manage programming efforts across this property, and as such, he or she will be responsible for facilitating, organizing and guiding well-designed and creatively curated guest and team experiences unique to our properties through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts’ guest experience.

Join the Experiences team as a full-time experiences coordinator and become one of the authors of our story. The experiences coordinator is responsible for setup, execution and follow-through of various complementary and paid guest experiences at Stanly Ranch. They are someone who is organized and efficient while having the ability to speak and work with guests to ensure they have a memorable experience. The experiences coordinator will play a key role in operations and be cross-trained to assist in every department and aspect of the hotel. This is a wonderful opportunity for a curious and active person to join the exciting world of hospitality and experiences.

The experiences coordinator role works on projects that range across culinary, design, wellness, adventure, art, fashion and music. This is a great opportunity for a hyper-organized, detail-oriented individual who is curious and passionate about any of these fields and how they impact the guest experience. The Director of Experiences will coach the coordinator to hone their project management skills and to develop a keen eye and strategic, critical approach as it relates to experiences and touchpoints that drive the property’s brand pillars and positioning.

This is a hands-on and fast-paced role, - perfect for someone who likes to be the ‘boots on the ground’ and work with lots of different types of people and teams. This role also has the opportunity to grow and weekly hours are subject to change based on hotel needs.

Responsibilities:

• Preparing and executing special events, weekly activities, classes and programs that allow guests to create lasting memories and maximally experience our core pillars: design, wellness, culinary, seasonality

• Engaging with guests in an effort to promote and sell additional activities in tandem with the Concierge team

• Maintain cooperative relationships and open lines of communication with leaders of other departments throughout the hotel to ensure successful execution of programming and product offerings

• Help manage and finalize SOPs for all existing and new experiences; including trial set ups and photo documentation to maximize their effectiveness as a key experience training and execution tool

• Help manage and finalize BEOs for all existing and new experiences, as well as coordinating with the correct teams to ensure their success

• Coordinate OS&E purchases; liaise with appropriate departments to organize, store or set up on property. Keep inventory of all experiences-related items

• Manage and submit invoices for all 3rd party vendors and partners

• Communicate with experience vendors and hosts as needed for smooth operations day to day, as well as follow up for feedback & adjustments to experiences.

• Organize and maintain the activities storage areas and equipment/OS&E

• Help execute creative design + touchpoint projects under the direction of Director of Experiences

• Coordinate design and printing of collateral on an as-needed basis such as daily text schedule, monthly experiences calendar & signage on property

• Work with marketing team to fact check website to ensure experiences are up to date

• Low level marketing such as posting experiences to local calendars and sending email campaigns for promotions

• Set up and host experiences on property on an as-needed basis

• Gather and organize metrics on experiences and programming: bookings, guest feedback, revenue 

• Communicate with team members on upcoming experiences or events on a daily basis

• Manage internal programming calendar and spreadsheets used by Experiences and Marketing departments

• Hourly Rate: $28.00

Qualifications:

• A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies

• Adaptability, strong organization and time management skills

• Ability to manage multiple tasks at one time & thrives in a fast paced environment

• A passion for visual excellence and consistency

• Clear and strong communication, working with all departments of the hotel

• Detail oriented with a desire to present all activities and gifts at the highest standard

• Independent worker who can be a leader and assistant to the experiences team

• Have a positive demeanor and a sense of adventure who regularly enjoys outdoor, wellness, culinary and design-related activities

At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

SRGA Resort LP is an Equal Opportunity Employer, M/F/D/V. SRGA Resort LP provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, SRGA Resort LP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.