Manager, Media Operations

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The Media Operations team for NBCUniversal’s Operations and Technology group is seeking a Manager, Media Operations (Ingest) to join the leadership team that encompasses all aspects of the digital supply chain. As Manager, Media Operations, you will be part of a 24x7x365 driven and highly motivated team that supports the fulfillment of media content to NBCUniversal’s distribution outlets. The Media Operations Ingest team is responsible for ensuring content is sourced, recorded, prepared and fulfilled to numerous various outlets including owned television stations, broadcast & cable networks, Video on Demand clients, regional sports networks, Web Video, and more.

As Manager, Media Operations (Ingest), you will work closely with other leaders from Operations, Engineering, Product, and other business lines, to execute ingest and fulfillment of all recorded and prepped content to our distribution networks, local stations and platforms across the world. Including support of quickturn around distribution for tentpole events and key programming such as Olympics, FIFA World Cup, SNL and more.

Responsibilities:

• Manage a staff of Media Prep Technicians and Media Operations Technicians to successfully execute on the departmental goal of 99.999% reliability. Managerial responsibilities include hiring, training, scheduling, coaching and performance management of a team of direct reports.
• Responsible for managing a team that operates 24/7/365, serving as a point of contact during off-hours and adjusting working hours as necessary to supervise tentpole events and core programming for the business.
• Act as an Operational lead on outage bridges as required, identify patterns and conduct root cause analysis recommending process/technology solutions to prevent further instances of similar problems - inclusive of off hours.
• Manage projects across the team for department initiatives such as new workflows or technology developments and identify areas in new or legacy workflows where improvements can be implemented to gain productivity.
• Create Standard Operating Procedures and maintain team training certifications to ensure all workflows are executed successfully and reliably, with the support of team Supervisor and Specialists.
• Serve as a subject matter expert of technical functions and systems including content QC, baseband/linear ingest, edit & prep functions within NLE platform, and quick turn around fulfillment.
• Develop partnerships and work closely with Engineering, Product and Distribution teams on plans for destination architecture, along with helping to implement and apply new innovative solutions and automate operations.
• Serve as point of contact to Program Operations, Distribution Operations, Engineering and Programming teams across business lines to ensure content is sourced, ingest and fulfilled by required deadlines.
• Collaborate with vendors, in partnership with Engineering, to identify issues, provide feedback and drive solutions affecting team's infrastructure

Requirements:

• 3+ years of film/tv/broadcast operations, digital or new media experience
• 3+ years' experience leading/managing people in a technical or project driven environment
• 3+ years' experience in a customer / vendor facing role.

Desired Characteristics:

• Well versed in all aspects of a Digital Supply Chain; A/V technical specs, quality control, content ingest
• Ability to multi-task and make effective decisions in a high-pressure deadline driven environment
• BA/BS in relevant field or equivalent relevant professional experience required
• Excellent presentation, communication and interpersonal skills, ability to interface with multiple departments, clients, and vendors
• Excellent prioritization, delegation and analytical skills
• Knowledge and understanding of various digital formats, codecs, industry standard tools
• Knowledge and understanding of digital broadcast and production technical systems, standards, and processes
• Knowledge of digital media file types - QuickTime, MXF, MPEG, Mp4 etc.

Additional Requirements:

• Must be willing and able to work on call including overnights, swing, or weekends, sometimes on short notice, in support of the 24/7, 365 operations
• Must have unrestricted employment authorization in the US
• Must apply via NBC Universal career site to be considered
• Must be 18 years or older
• Must be willing to submit to a background investigation
• Must be willing and able to view all NBC Universal content including that considered to be mature in nature 
• This position has been designated as hybrid, which currently requires contributing from the Stamford, CT or Centennial, CO office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $100,000 (bonus eligible). 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].