Manager, Global Platform TV Servicing

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

About Us:

NBCUniversal Global TV Distribution is responsible for the licensing and distribution of NBCUniversal product to all forms of television and streaming platforms in the U.S., Canada and in over 200 territories internationally. NBCUniversal’s content portfolio includes a vast and diverse library of more than 6,500 feature films and 170,000 television episodes, including current and classic titles, non-scripted programming, kids, sports, news, long-form and short-form programming from Universal Pictures, Focus Features, Universal Television, UCP, Universal International Studios, Sky Studios, Universal Television Alternative Studio, NBC Late Night properties, DreamWorks Animation, Telemundo, Universal Pictures Content Group, as well as locally produced content from around the world, and more. Global TV Distribution is a division of Comcast NBCUniversal.

Overview:

Reporting to the Director, Global Platform TV Servicing, the Manager will be responsible for servicing Episodic catalogue, current broadcast and if needed, promotional materials to Amazon Prime Video who licenses from NBCUniversal for Transactional EST (Electronic Sell-Through)  and VOD. This position will be responsible for setting up delivery in a timely fashion and in accordance with contractual terms. This position also includes one direct report, which could be Full Time Employee or Contract.

Responsibilities

• Interact with Sales, Sales Administration, Legal, Marketing, Publicity, Technical Services and outside Post Production and Storage facilities to ensure that all necessary materials are properly created and provided for the EST, VOD, and SVOD markets. 
• Review and identify contractual terms to determine their impact on operations; advise Sales and Business leads and ensure license agreements are properly approved before the delivery of assets. 
• Update purchase order and inventory systems with relevant delivery and invoice information.  Maintain reports of all products licensed, delivery requirements, and status of servicing.
• Manage and complete the research and ordering process for materials needed to fulfill contractual requirements in accordance with department service level agreements, and as requested by clients for time sensitive launches.
• Investigate and resolve material rejections with minimal supervision.
• Handle a wide variety of inquiries from clients, responding promptly and/or redirecting to the appropriate contact for all questions and concerns regarding NBC Universal TV product. 
• Collaborate with local client team leads, in both London and LA, to ensure overlapping workflows/processes are in sync across the department. Including but not limited to localization research and/or creation.
• Improve, establish, and implement processes and policies to increase efficiencies and productivity across applicable product lines as well as drafting and updating these workflows as necessary.
• Attend industry meetings and conferences to expand knowledge of Content Distribution Business and become a Subject Matter Expert.
• Coordinate closely with the metadata and art delivery team and assist in delivery when needed.

Perform other related duties as requested by management
 

The responsibilities associated with this position are not limited to the above descriptions and may be modified at any time by the Department or NBCUniversal

Basic Requirements:

• 2+ years of experience in videotape and/or digital operations preferably with episodic content
• Intermediate knowledge of videotape, digital encoding formats and electronic delivery methods
• Intermediate knowledge of Microsoft Office 365 (e.g., Outlook, Word, PowerPoint, OneNote and SharePoint)
• Intermediate knowledge of Excel, including Macros (VBA), Databases, Pivot Tables, and Advanced Formulas

Desired Characteristics:

• Experience servicing EST/VOD/SVOD clients specifically Amazon
• Work effectively under own initiative and strict deadlines
• Think critically, creatively, and be capable of processing and applying new complex information
• Excellent attention to detail and organizational skills
• Demonstrate ability to communicate clearly and professionally with both internal and external clients/customers
• Positive work ethic with high degree of integrity and professionalism
• Ability to adapt quickly to new technologies, changing priorities, and processing systems
• Ability to work long hours as needed including weekends
• Foreign Language Skills a plus

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $75,000 - $100,000 (Bonus eligible).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].