Supply Chain Specialist - E-commerce

JOB DETAILS

Job Title: Operations Coordinator

Location: Remote

Work Shift: PST - Washington

Working Hours: 40 hours per week (Full-time)


KEY RESPONSIBILITIES

Product Development & Quality Assurance

• Coordinate cross-functional planning and resource/asset production to align development and sourcing timelines with operational and departmental schedules to support successful product launches.
• Facilitate the smooth onboarding of new products into the supply chain by validating costs, specifications, and system readiness.
• Negotiate supplier agreements to secure favorable pricing, production lead times, and reliability.
• Develop and maintain SKU architecture, including naming conventions and classification systems, to ensure consistency across product lines and cross-functional workflows.
• Assist with documentation and compliance tracking for regulated product attributes (e.g., labeling, material certifications, or safety standards).
  

Supply Chain Management (SCM)

• Product Library Management: Develop and maintain a comprehensive product library, encompassing SKU management, Bill of Materials (BoM), costing, barcodes, dimensions, and weight.
• Integrate all product library data seamlessly across various platforms.
• Coordinate the supply chain process, including vendor communication, purchase order management, and order tracking.
• Ensure accurate tracking and optimization of all supply chain cost components across internal systems and vendor workflows.
• Identify and resolve supply chain bottlenecks, sourcing disruptions, and planning inaccuracies.
• Maintain effective cross-functional communication to ensure supply chain alignment across teams.
• Maintain and monitor supplier KPIs through scorecards and performance tracking.
  

Logistics

• Spearheads the optimization of logistics processes and the execution of projects.
• Prioritizes cost-effectiveness and demonstrates adaptability to evolving product specifications.
• Quote, book, and track inbound and outbound shipments, ensuring competitive freight rates and on-time delivery.
• Ensure compliance with international shipping and import regulations, including customs documentation, HTS codes, and country-of-origin requirements.
• Resolve freight delays, exceptions, and delivery discrepancies through direct coordination with logistics providers.
• Reconcile shipment statuses, ETDs, ETAs, and payments for alignment across finance, operations, and inventory systems.
• Align logistics performance with supply chain goals, inventory planning, and financial reporting accuracy.

Fulfillment & Warehousing

• Coordinate with 3PLs and internal teams to ensure timely and accurate fulfillment.
• Implement and continuously improve scalable, efficient order flow and fulfillment processes to support operational growth.
• Investigate and resolve root-cause issues tied to inventory variance, fulfillment delays, or receiving errors.

Demand / Inventory Planning

• Monitor stock levels and reorder points to ensure timely replenishment.
• Support inventory forecasting by analyzing sales trends and lead times.
• Audit and maintain inventory accuracy across systems to support operational planning and reporting.
• Track open POs and inbound stock to ensure timely inventory updates and visibility.
• Monitor and reconcile inventory between 3PLs’ warehouse management systems and internal platforms.
• Provide CX with accurate inventory insights to support clear communication of lead times and restock timelines.

Customer Experience (CX)

• Act as an operational escalation point for CX-related fulfillment issues, delays, or inventory discrepancies.
• Provide timely updates to CX on product availability, order status, and shipment coordination.
• Collaborate with CX to improve service-level outcomes and address root causes of operational complaints.
  

Operations & Process Improvement

• Lead cross-functional operations initiatives to support business growth, product expansion, and process improvement.
• Develop and maintain SOPs across all operational functions to ensure clarity, consistency, and accountability.
• Drive continuous improvement by identifying inefficiencies, conducting root-cause analysis, and implementing corrective actions.
• Maintain accurate product and freight cost data to support budgeting, margin analysis, and financial reporting.
  

IT & Systems Integration

• Coordinate maintenance of the operations tech stack, ensuring platforms (e.g., Prediko, Flexport, Shopify) are integrated and functioning efficiently.
• Maintain system-wide data integrity across inventory, cost, pricing, and shipment modules.
• Ensure accurate and timely synchronization of key operational data across all integrated platforms.
• Oversee system configurations and updates to support evolving operational requirements.
• Support cross-functional teams in navigating systems and troubleshooting integration or data issues.

Platform Management:

• Manage Shopify store operations
• Update product pricing, cost, descriptions, and variants
• Conduct product listing audits and ensure consistency across platforms (Shopify, WMS, IMS, shipping documents)
• Create and modify pages and collections using Shopify's admin dashboard
• Monitor key Shopify performance metrics and flag irregularities
• Track open projects, requests, and deadlines using project management tools

Reports, Documentation, and Administrative Tasks

• Handle administrative duties such as organizing and managing product specifications and masterlist, documents reference list, vendor and key stakeholders information
• Create and maintain clear documentation on operational procedures and best practices
• Prepare performance reports for e-commerce, identify areas for improvement, and track key metrics
• Organize and manage directories and documentation

Order Management:

• Process and track e-commerce orders, ensuring timely and accurate fulfillment in compliance with platform SLAs

• 2–4 years of experience in operations, supply chain, logistics, or a related field

• Strong organizational and project coordination skills with a focus on execution and follow-through

• Ability to manage multiple workflows and timelines across teams and departments
• Comfortable working with data to support planning, tracking, and decision-making
• Clear communicator with the ability to collaborate across functional areas and external partners
• Detail-oriented, process-minded, and proactive in identifying and resolving issues
• Familiarity with inventory, order management, and cross-functional operations processes
• Eagerness to learn, adapt, and contribute to continuous improvement in a fast-paced environment
• Excel in dynamic, fast-paced teams and thrive in remote work environments
• Prioritize clear communication and demonstrate strong ownership of responsibilities
• Skilled at bridging technical and operational functions to drive business objectives
• Detail-oriented, highly organized, and committed to delivering consistently high-quality results
• Motivated by contributing to mission-driven organizations focused on enhancing health and wellbeing