Director, Media Operations

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

We are seeking an operational leader to help oversee the implementation of AI/ML capabilities across all areas of NBCUniversal’s 24x7 Content Supply Chain. This new role will be responsible for driving forward the deployment of content scanning framework, automation scripts, and the building of thoughtful, automated solutions that reduce manual touchpoints across the operation in alignment with our LRP.  These solutions will power automation and innovation, increase productivity, improve our scalability against business needs and demands, and support the teams across 24x7 Operations.      

We are looking for someone who has foundational experience working within the media industry and stays up to date on the latest AI and automation capabilities.  A successful candidate will strive to understand a variety of operational workflows, be collaborative to get things done across a matrixed organization and be an excellent communicator. 

Blending an understanding of AI tooling capabilities, product roadmaps, data analytics, business acumen, and product management, the ideal candidate will effectively utilize their diverse skill set to support multiple high-profile automation projects.  

Key Responsibilities:

• Define a strategy for evaluating and implementing new AI powered capabilities across 24x7 Operations
• Understand product roadmaps and tooling features based on this strategic AI vision to help define prioritized feature sets to address key internal needs. 
• Evaluate the current state of workflows across the legacy tech stack and participate in the go-forward consolidation strategy.
• Partner with and ensure alignment across Engineering, Operations, Enterprise AI & Product teams to successfully execute on the implementation of AI & automation across the Content Supply Chain in alignment with 24x7 Ops LRP.
• Manage third-party vendors and service providers, ensuring SLAs are met and workflows align with business needs
• Make evidenced-based decisions using data analytics, KPIs and business engagement
• Provide regular reporting, presentations, and updates to executive leadership 
• Translate the complex into a simple “story” - creating compelling executive presentations that explain strategy, timelines, risks and goals.

Basic Requirements: 

• 5+ years of relevant experience in media, with experience delivering on complex operational or automation projects.
• Strong proficiency in workflow documentation, technical analysis, product roadmaps, and executive presentations. 
• Strong knowledge of MAM systems, editing platforms (Avid, Adobe), transcoding, QC, and file delivery technologies.
• Demonstrated ability to lead both operational and strategic initiatives, including technology integrations and workflow redesigns.
• Background in television, film, or digital media distribution 

Desired Characteristics:

• Experience with project management and workflow systems and tools (Lucidchart, Airtable, Smartsheet, Microsoft Office 365) 
• Acute attention to detail  
• Good interpersonal communication skills 
• Comfortable compiling presentations for an executive level audience
• Able to work well in groups or teams 
• Able to easily ‘translate’ operational requirements to engineers

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• Must be willing to have flexible work hours including nights, weekends, and holidays.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $150,000 - $190,000 (bonus and long-term incentive eligible)

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].