Forward Deployed Engineer - job 1 of 3

Forward Deployed Engineer

Location: San Francisco, CA (100% On-site)

Compensation: $120,000 - $180,000 (Base Salary) + Competitive Equity

We are a rapidly growing, Series A-backed AI platform that builds and deploys AI workers to automate communication across phone calls, emails, and messages. Our solutions primarily target the logistics industry, helping enterprises automate freight booking, tracking, and payments. We are seeking a versatile Forward Deployed Engineer who blends strong Python technical skills with excellent customer-facing ability to ensure customers maximize the value of our AI platform.

This is a high-intensity, hands-on role at the intersection of technical development and customer engineering. You will be instrumental in the full customer journey, from initial onboarding to ongoing use and value realization.

In this role, you will:

• Customer Partnership: Work directly with customers (freight brokers, 3PLs, shippers, etc.) from onboarding onward, serving as the primary technical point of contact to ensure successful adoption and integration of our solutions.
• Feature Development: Build new features or entire Minimum Viable Products (MVPs) quickly, working across the stack to address immediate customer needs.
• AI/ML Application: Leverage your experience building AI/ML applications, focusing on LLM prompting and tuning of voices and transcribers through constant iteration to perfect logistics use cases.
• Integration & APIs: Manage APIs and develop tools for robust integration with various third-party systems and data sources used by customers in the supply chain.
• Full-Stack Flexibility: Operate comfortably across the full stack, including Python for the backend and React, TypeScript, and Node.js for full-stack development.
• Feedback Loop: Act as a critical feedback loop to the core engineering and product teams, translating customer challenges into technical requirements and product improvements.

• Experience: 2 to 6 years of experience as a Software Engineer (SWE) with strong customer-facing skills and technical expertise across the stack.
• Technical Versatility: Comfortable operating as a full-stack engineer, with production experience in Python (for the core backend) and React, TypeScript, and Node.js (for web development).
• AI/Integration: Prior experience building AI/ML applications and managing robust APIs for integrating with third-party systems.
• Prompting: Experience with LLM prompting and tuning for specific voice and transcription use cases.
• Mindset: Relentless drive, unstoppable energy, and a true passion for building something great—ready to thrive in a fast-paced, high-intensity startup environment.
• Communication: Exceptional ability to communicate effectively and collaborate with a wide range of stakeholders, both technical and non-technical.

• Impact: Direct, high-visibility impact on a platform that is automating critical communications in the logistics industry, which is experiencing hypergrowth (on track to hit double-digit ARR).
• Compensation: Competitive salary ($120,000 - $180,000) and competitive equity package.
• Growth: Opportunity to join a very fast-growing, YC-backed company led by a technical founding team with deep expertise in AI and Robotics.
• Work Policy: 100% On-site work, 4-5 days per week, in the San Francisco, CA office to maximize collaboration and speed.
• Health & Wellness: Comprehensive benefits package, including healthcare, dental, and vision coverage.
• Visa Support: Visa sponsorship is available (open to most visas except net new H1Bs).

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing [email protected].

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting [email protected].