Candidate Experience Specialist

We’re looking for friendly, organised and proactive people to join our team as Candidate Experience Specialists.

Once our sourcers have found a candidate and they’re in the interview process, you’ll be their main point of contact. Your job is to make sure every candidate feels supported, informed and valued from the moment they enter the pipeline right through to the offer stage.

You’ll be the person who answers their questions, keeps them up to date, checks in on how they’re feeling and makes the whole experience smooth, human and even a little special. We want candidates to feel like they’re being looked after by a trusted guide.

What You’ll Do

• Be the main point of contact for candidates going through the hiring process.
• Proactively schedule and hold check-in calls to keep candidates informed and comfortable.
• Make sure candidates always know what’s coming next in the process.
• Provide thoughtful, timely updates between interviews and feedback rounds.
• Work closely with sourcers and recruiters to ensure a seamless hand-off and consistent experience.
• Keep everything organised in our systems so candidates never feel lost or overlooked.
• Help maintain our reputation for a luxury-level candidate experience.

Who We’re Looking For

We care most about your attitude and approach to people.

You’ll thrive in this role if you are:

• Warm and approachable: people naturally feel at ease talking to you.
• Detail-oriented: you keep track of multiple candidates without letting things slip.
• Empathetic: you understand what candidates go through and know how to support them.
• Clear communicator: you’re great at keeping candidates informed at every step.
• Proactive and organised: you spot gaps and fix them before they become problems.
• Based in the UK or US with fluent English.
• Comfortable working in a fast-moving environment where things can change quickly.

• Work with a friendly, driven team that values energy and initiative.
• Help source talent for some of the most exciting tech companies in the US and Europe.
• Gain hands-on experience in a high-impact role with plenty of room to grow.
• Flexible, remote-first role with the chance to build a career in recruitment.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing [email protected].

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting [email protected].