People Systems Coordinator

What you'll bring to the team

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

• Systems Administrator Support for Cornerstone OnDemand Global People System and the iCIMS Applicant Tracking and Onboarding Solution
• Triage support requests relating to both Cornerstone and iCIMS, for action or to escalate as appropriate
• Respond to, prioritise and deliver system fixes.
• Support with delivery of training to the super users, so that they are best equipped to use the systems to their maximum potential.
• Role model good system governance and support with clear guidance and documentation

KEY OBJECTIVES AND RESPONSIBILITIES

• Prioritise incoming service tickets from the business, to ensure they are dealt with quickly and efficiently in order of importance
• Assist with the change request process for the systems
• Provide first line support to all iCIMS and Cornerstone super users

• Create and maintain relationships with the system super users to ensure they are using the system in line with defined processes
• Assist in promoting the system’s capability across the business, helping to drive adoption and optimisation.
• Support with facilitating the software release cycle and testing new functionality, alongside assessing the impact for the business
• Develop knowledge iCIMS and all Cornerstone modules sufficient to cover when other System Administrator(s) are unavailable.

Qualifications & Experience

SKILLS, EXPERIENCE & QUALIFICATIONS

• Proficient user of Core People and ATS Solutions
• Resilience
• Good verbal and written communication skills
• Strong organisational skills
• Ability to prioritise effectively and work to deadlines
• Ability to problem solve including strong use of initiative
• Working independently, with minimal supervision – with support readily available from the team.
• Time management skills and the ability to balance workload
• Able to explain complex system configuration to colleagues less technically able

Benefits

Benefits of Merlin Entertainments

• Excellent health care options (medical, dental, and vision that encourage preventative care).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
• Merlin Magic Pass for friends and family to enjoy the parks & attractions
• Recognition Programs and Rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Pay Range