Special Projects Director - Human Services

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs.

Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do—from creating individualized service plans to building strong partnerships with families, teams, and communities.

As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms—supporting their goals, honoring their choices, and empowering their independence.

With services in 15 states, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time.

WE OFFER:

• Location: This is a remote position with significant travel expectations (80% to 90% travel). The role will require travel for extended periods, typically 2 to 3 weeks at a time, to locations out of state.
• Hours: Must maintain a flexible schedule but standard business hours (Mon-Fri), plus occasional extended overnight travel.
• Compensation: Based on Geographical area. Bonus eligible position.
• 401(k) Plan: Company match available, vested after 1 year.
• Culture: A supportive team environment that values adaptability, learning, and innovation and a work/life balance schedule
• Why This Role: 
• Culture: Supportive, mission-aligned, and innovation-focused
• Pet Insurance: Coverage options available.
• Paid Time Off: PTO that increases with tenure.
• Medical, Dental, and Vision Insurance: Domestic partners are eligible for dental coverage.
• National Discount Programs: Access to various discounts.
• FREE Life Insurance & FREE Long-term Disability Insurance
• Supplemental Insurance, FSA, and HSA: Additional options available.
• Referral Bonus Program: Incentives for referring candidates.

Primary Responsibilities:

Are you a visionary leader passionate about driving operational excellence, fostering innovation, and supporting services that truly make a difference? Dungarvin is seeking a dynamic Special Projects Director who has experience in the Human Services industry to join our team and support the Colonial and East Regions in delivering high-quality services for individuals with developmental disabilities. 

WHAT YOU'LL DO:

• Provide project management, administrative, and strategic support across multiple regional initiatives.
• Lead and assist in launching and stabilizing new services and programs.
• Support marketing, RFP responses, and the development of new business opportunities.
• Offer interim leadership during upper management vacancies.
• Drive policy development, quality improvement, and organizational innovation.
• Collaborate with senior management to shape systems that support efficiency, compliance, and service excellence.

MUST HAVE:

• Bachelor’s degree in a human services or related field (Psychology, Counseling, Allied Health, Educational Psychology, Sociology, Human Services, etc.)
• 7+ years of progressive management experience, with a focus on leading and managing within human services, ideally in residential and/or day services for individuals with disabilities.
• Project Management Experience: Prior experience managing projects, ensuring timelines, deliverables, and team coordination.
• Prior experience and knowledge working with ID, DD, IDD, ICF, HCBS, CIIBS, MR or Medicaid Waivers.

NICE TO HAVE:

• Managed care experience
• Demonstrated strong business acumen and strategic planning. Ability to think and act from an overall “best for the business” perspective.
• Knowledgeable and adaptable to new software technologies; as well being an intermediate level user of basic software like: Excel, Word, Outlook and Powerpoint.

SKILLS CRITICAL TO SUCCESS:

• Project Management: Proven ability to lead complex projects across multiple teams and priorities.
• Leadership & Mentorship: Experienced in leading teams, mentoring managers, and stepping into interim leadership roles, with a focus on quality assurance and project management.
• Strategic Thinking: Skilled at identifying trends, solving problems, and developing actionable, long-term strategies aligned with business goals.
• Business Development: Expertise in identifying growth opportunities, navigating RFPs, and managing provider application processes with strong organizational skills.
• Quality Improvement: Strong background in evaluating services, developing quality improvement plans, conducting reviews, and ensuring regulatory compliance to drive continuous service enhancement.
• Adaptability & Independence: Able to work independently and adapt quickly in a fast-paced, evolving environment.
• Policy & Systems Knowledge: In-depth understanding of regulatory, operational, and compliance frameworks within human services.
• Communication & Collaboration: Effective communicator with strong interpersonal skills, able to engage all levels of the organization, contractors, vendors, and oversight agencies, fostering open and honest collaboration.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.

Please note: The deadline for all internal job applications is one week from the initial posting date.

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