Clinic Director, Northwest Arkansas Pediatrics

Overview

Northwest Arkansas Pediatrics Group is the largest pediatric group in the state of Arkansas with a team of 19 board certified Pediatricians. The Northwest Arkansas Pediatric clinics are a vibrant and fast-paced environment equipped with a team of skilled professionals providing compassionate care to children and their families. On average, the NWA Pediatric clinic sees 7,000 patients per month across three clinic locations throughout Northwest Arkansas.NWA Pediatric Clinic Director has the responsibility and accountability of leading the NWA Pediatrics. The director will promote the mission and goals of the clinic, implement budget and performance standards, and communicate this to staff. Necessary skills include having knowledge of organizational policies, procedures, and systems, gathering and interpreting data, and applying these skills in planning, organizing, delegating, and supervising. The director must work effectively with physicians, staff, patients, the public, and external agencies. The director will work closely with the Clinical Operations Manager and the Business Office Manager, and oversee the clinic’s mid-level managers, Medical Scribes, Physician Extenders, and Research Department. The director must have ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise. Competitive compensation and benefits package based on experience.

About Northwest Arkansas PediatricsNorthwest Arkansas Pediatrics, a MANA Clinic, is committed to providing excellent, compassionate care to children and their families. Our pediatricians and staff have over 30 years of experience caring for children. Drs. Joe T. Robinson and Terry Payton founded the Northwest Arkansas Pediatric Clinic in 1983 to provide comprehensive care for children from infancy to adolescence. Today, NWAP has 20 board certified pediatricians on staff and locations in Fayetteville and Pinnacle Hills.About MANAMedical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.What We OfferAt MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits on the first day following 60 days of continuous employment. Below are some of our various benefit offerings:

• Comprehensive Benefits –

• Medical, Dental, & RX
• 401(K) match
• 5.25% profit sharing
• Up to 26.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Employer paid life, long-term & short-term disability benefits

• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

How to ApplyTo apply for a position at any MANA Clinic, you must complete a MANA employment application. Applicants may list the position(s) they are interested in applying on the application and only need to complete one application. Applications are reviewed by the Human Resources Department at the MANA Administrative Office and are shared with the clinic managers. Applications are kept in our database for managers to review for six (6) months.  MANA is an equal opportunity employer.

Responsibilities

1. Patients Come First Mentalitya. Ensure appropriate and qualified patient care is a top priority.

b. Respond in a timely manner to patient complaintsc. Devise strategies and plans for clinic to meet standards for excellent service and growth 

d. Assess how clinical procedures affect patient outcomes and how established procedures might be improved to yield even better outcomes in the futuree. Be an agile problem solver with critical thinking skills necessary to create and promote an atmosphere focused on patients

2. Exhibit Strong Leadership, Communication and Emotional Intelligencea. Lead with self-awareness, respect, empathy, humility, integrity and gratitudeb. Lead staff to accomplish all job objectives; inspire confidence and motivation; clearly define expectations, and maintain personal effectiveness under pressurec. Build an effective team of leaders by providing guidance and coaching to subordinate managers.

d. Recruit qualified leaders to ensure departmental successe. Coordinate and supervise staff, providing constructive feedback, give ongoing and timely evaluation of performance, and proactively address performance issues and conflictsf. Provide staff with clinical training and opportunities for continuous developmentg. Determine and demonstrate effective communication methods and define appropriate lines of authority for the clinic in keeping with administrative structure. Use all methods of communication to disseminate information to staff in a timely mannerh. Delegate responsibly and expect accountability and regular feedbacki. Be responsive to Physicians and MANA Administration Teamj. Implement clinic and organizational policies and procedures

3. Clinic Operationsa. Plan and oversee all patient care or administrative operations and programsb. Have knowledge of legal issues in all aspects of operations, monitor compliance, and ensure quality standards

c. Practice effective problem identification and resolution skills as a method of sound decision making.d. Demonstrate appropriate competency in selected skills which are pertinent to areas of responsibilitye. Ensure deposits are made on a daily basis.f. Work collections/return mail queues and communicate with CBOg. Supervise door code assignmenth. Keep updated on Medicare and all other contracted insurance changes and effectively communicate these updates to pertinent staff.i. Be responsible for reviewing and approving accounts payables vouchers

4. Clinic Strategya. Define and implement annual clinic goals, as approved by physicians, and in keeping with MANA’s mission, vision and strategic planb. Develop, monitor and analyze budget and financial information and utilize all resources in an effective and economical manner

c. Practice effective problem identification and resolution skills as a method of sound decision making

d. Provide monthly practice analysis reports to physicians.e. Organize, coordinate and attend monthly meetings with physicians and leadership team

5. Routine building maintenance6. Phone system maintenance7. Perform any other related duties as required or assigned

Qualifications

• Bachelors of Business Management, Healthcare Administration, and/or Equivalent Training and Related Experience preferred, but not required
• 3 years related experience and/or training
• 12 – 18 months related management experience and/or training