Director of Product, Culinary

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next innovative Director of Product, Culinary to join our Culinary team. 
Reporting to the Vice President of Product, you’ll be leading the growth and innovation of our Culinary-focused products, empowering foodservice leaders in Senior Living and Healthcare to elevate their operations through our MealSuite technology. 

A day in the life as a Director of Product, Culinary: 

• Drive Strategic Product Leadership - Own the end-to-end product strategy for the Culinary portfolio. Identify emerging trends in foodservice, anticipate regulatory and industry shifts, and translate strategic objectives into clear, actionable roadmaps. Champion innovation and long-term vision across culinary offerings to elevate customer experience and operational excellence. 

• Domain Ownership & Feature Leadership - Lead discovery and innovation within the Culinary domain. Deeply understand user needs, kitchen workflows, and market dynamics to shape product direction. Define, deliver, and iterate on features that drive measurable impact across the Culinary portfolio - from menu planning and ingredient sourcing to kitchen operations and guest satisfaction. 

• Track Qualitative & Quantitative performance for insights – Seek out data to assess performance of your products & features in the market. This may be evaluating why upsells have surged in specific markets, or the product requirements to compete in a new market, or investigating whether a new product feature is being fully adopted by users. 

• Track Competitive & Partner Ecosystem - Be the domain expert on the competitive landscape and partner ecosystem. Understand what tools and platforms customers use beyond MealSuite, and how partner goals align with our product vision.   

• Drive Culinary Product Growth – Lead the vision and execution across Culinary products - Recipes & Menus, Production, Inventory, and Waste - grounded in a passion for great food and deep understanding of what makes a recipe exceptional. Balance cost, taste, and experience across luxury (IL/AL) and clinical (Acute/Memory Care) settings. Align product decisions with an understanding of how Red Seal chefs would operate and budget. Success is measured by meals consumed vs. skipped and resident retention tied to dining satisfaction. 

• Forge Cross-Functional & Cross-Team Collaboration - Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Work directly with delivery teams for milestone estimations. Foster collaboration, communication, and relationship-building within Product, across Product teams, and between Product and other MealSuite teams (Sales, Marketing, CX, Support, etc.), partners, customers/users, and external stakeholders. 

• Drive strategic decision-making – Create business cases, prioritize initiatives using value vs. effort frameworks, and guide long-term product vision. Set expectations and align with external stakeholders to identify trends, business needs, and opportunities for product adoption.   

• Strategic Ideation & Roadmapping – Bring forward new ideas, evaluate them through business cases, and build roadmaps that align with company goals. 

• Team Alignment & Leadership – Guide the Culinary team to align with overarching business goals and ensure seamless collaboration with development teams. 

• Stakeholder Communication – Triaging requests, managing expectations, and communicating product priorities and changes effectively. Work closely with engineering leads to optimize development efforts in an agile environment. Escalate and address blockers, risks, and opportunities across the product lifecycle. 
   

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of culinary workflows and operations, particularly in senior living or healthcare environments. 

• I gained my knowledge through a bachelor’s degree in business, culinary, or technical fields, 7+ years in SaaS (B2B/B2C), and 3+ years in culinary-related fields. 

• I have experience in leading cross-functional product teams and strategic decision-making. 

• I have certifications or experience in product management, UX, or business development (a plus). 

• I have experience with roadmapping tools, go-to-market strategies, and business case development. 

• I’m familiar with the life of in-kitchen users—chefs, foodservice managers, and culinary experts. 

• I’m exceptional at stakeholder communication, objection-handling, and aligning product growth with business value. 

• I get most excited about building innovative, user-centric products that drive measurable impact. 

• I’m extra passionate about leveraging AI to improve operational efficiency in the kitchen. 

• I have a proven ability to lead teams, drive product strategy, and deliver exceptional results. 

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). 

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 

• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 

• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

• We take care of our employees too! Here are just a few of the great things we offer: 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role will require you to work in our office located in Cambridge, ON or Dallas, TC up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].