Director of Product, Dining

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next strategic Director of Product, Dining to join our Product team. Reporting to the Vice President, Product, you’ll be responsible for driving innovation and growth across our Dining product suite, including POS, Portal, Ordering, and Self-Serve Kiosk experiences. 

A day in the life as a Director of Product, Dining: 

• Own Strategic Product Growth and Innovation – Own the Product Strategy for Dining aspects of MealSuite. Identify and evaluate market opportunities for Culinary product expansion and prioritize team efforts to drive measurable impact such as increased product adoption, expanded market reach, upsell opportunities, etc. Then, creating an actionable plan to address the above.  

• Monitor Qualitative & Quantitative performance – Seek out data to assess performance of your products & features in the market. This may be evaluating why upsells have surged in specific markets, or the product requirements to compete in a new market, or investigating whether a new product feature is being fully adopted by users. 

• Domain Ownership & Feature Leadership - Lead discovery and innovation within the Dining domain. Deeply understand user needs, operational workflows, and market dynamics to shape product direction. Define, deliver, and iterate on features that drive impact across the Dining portfolio. 

• Track Competitive & Partner Ecosystem - Be the domain expert on the competitive landscape and partner ecosystem. Understand what tools and platforms customers use beyond MealSuite, and how partner goals align with our product vision. 

• Forge Cross-Functional & Cross-Team Collaboration - Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Work directly with delivery teams for milestone estimations. Foster collaboration, communication, and relationship-building within Product, across Product teams, and between Product and other MealSuite teams (Sales, Marketing, CX, Support, etc.), partners, customers/users, and external stakeholders. 

• Drive strategic decision-making – Create business cases, prioritize initiatives using value vs. effort frameworks, and guide long-term product vision. 

• Manage team operations – Oversee collaboration with the dev team, escalate risks and blockers, and ensure seamless execution. 

• Become a domain expert – Deeply understand resident and staff needs in senior living, with experience designing for high-volume consumer products (1M+ users) and accessibility challenges like mobility, vision, memory, and motor skills. Create intuitive experiences across mobile, tablet, kiosks, and handhelds (e.g., M50), adapting interaction design to each platform. Drive outcomes through product and meal upsell, reduced ordering effort/time, improved accuracy, and strong adoption 

• Mentor and grow your team – Provide leadership and development opportunities for Product Managers, UX Designers, and Product Owners. 

 If the below describe your knowledge, experience and character, this role could be for you:  

• I have familiarity with the daily routines and needs of both residents/patients and dining services staff. 

• I have deep knowledge of interaction design and hardware/software integration (mobile, tablets, kiosks, printers, RFID, etc.). 

• I’ve led cross-functional product teams including Product Managers, UX Designers, and Product Owners. 

• I understand SaaS business strategy, including pricing, go-to-market, and value analysis. 

• I’m experienced in product road-mapping and prioritization frameworks. 

• I’ve worked as dining staff in senior living or acute care (1+ years). 

• I’ve led product teams directly (3+ years). 

• I’ve made strategic product decisions (2+ years). 

• I’ve worked in external-facing roles with customers and partners (2+ years). 

• I’ve built strategic relationships with senior stakeholders and partners. 

• I hold a Bachelor’s degree in business, hospitality, or a technical field. 

• I’m passionate about growth, user impact, and building amazing products. 

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). 

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.  
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 
• We take care of our employees too! Here are just a few of the great things we offer: 
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can bring their best every day. 
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, paid maternity and parental leave, and an on-site gym.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.  
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.  
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program and 401(k) plan (US) – we are committed to helping you plan for your future! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role will require you to work in our office located in Cambridge CA or Dallas, US up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].