Engineering Manager: Infrastructure Team

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

You'll Work On:

• Leading and growing an infrastructure team of 3–5 engineers focused on SRE and DevX initiatives.

• Driving reliability, observability, and performance across Maze’s services and infrastructure.

• Designing and evolving internal tooling, CI/CD pipelines, and cloud infrastructure that enable product teams to move fast and safely.

• Preparing infrastructure and tooling to support AI/ML workloads at scale, ensuring reliable performance and cost efficiency as AI usage grows

• Supporting engineers through coaching, mentorship, and clear career development paths.

As an Engineering Manager at Maze, you will:

• Lead and support a team of engineers focused on building and scaling the platform that powers Maze’s product teams.

• Partner with peers in engineering leadership to define technical strategy and drive initiatives that improve reliability, scalability, and developer experience.

• Collaborate with stakeholders across Product and Engineering to ensure our infrastructure, tooling, and processes enable teams to deliver efficiently and confidently.

• Bring a thoughtful, people first approach to performance, feedback, and development conversations.

• Own incident management processes, including on-call rotations, post-incident reviews, and continuous improvement of system reliability and MTTR.

• Hire, mentor, and develop high-performing engineers who are excited about the intersection of infrastructure and AI

• Balancing technical excellence with pragmatic delivery in a high growth, remote environment.

You should apply if:

• You have 7+ years of software engineering experience, including 3+ years leading teams focused on platform, infrastructure, or reliability.

• You have a proven track record of driving platform and developer experience initiatives that improve productivity, reliability, and system scalability.

• You’re comfortable working across cloud infrastructure (AWS, GCP, or similar), CI/CD systems, and monitoring/observability tools.

• You're familiar with modern AI technologies and infrastructure patterns, and understand how to build systems that scale with AI-driven product features

• You care about the developer experience as much as the end user experience.

• You bring structure and calm to complex systems and operational challenges.

• You have experience leading or collaborating on incident response, reliability reviews, and capacity planning.

• You’re skilled at managing remote engineers across time zones and fostering strong communication and collaboration.

• You value mentorship and creating an environment of ownership, growth, and continuous learning.

Bonus points:

• You’ve led SRE or platform teams at a SaaS company with a similar scale or growth stage.

• You’ve built or maintained developer platforms, internal SDKs, or shared infrastructure services.

• You have hands on experience with Kubernetes, Terraform, or cloud-native observability stacks.

• You’ve driven cross-functional reliability initiatives or DevX programs.

• You have experience working with modern JavaScript (Node.js/TypeScript) or similar ecosystems.

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. 

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.

• Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by Maze

• New MacBook (laptop), paid for by Maze

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more

Check out all of our a-maze-ing benefits here. 

Outreach Notice

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.