Senior Specialist, Product Development

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Development

Overview:

Mastercard’s North America (NAM) Small Business segment team is responsible for advancing the company’s efforts to address the needs of small businesses through innovative and business-centric solutions, alleviating small business pain points while driving stickiness and utility for bank, merchant, and fintech customers. The NAM Small Business ‘core products’ are comprised of credit, debit and prepaid card solutions. We are seeking a Senior Specialist, Small Business Partnerships sitting within the NAM Small Business Core team to be responsible for supporting and driving the delivery of the partnership strategy for merchant card benefits and will support benefit innovation and implementation overall on the core. Merchant benefits are critical to the way small business cardholders engage with their cards, their bank, and our brand. The candidate will support the negotiation and management of strategic partner relationships, working alongside the Director of Core & Partnerships and the head of Core Management & Partnerships. They will be responsible for leading the Easy Savings small business offers program within the U.S and helping to drive customer enrollment as well as the acquisition of new merchant offers. They will also support the overall core product strategy as it evolves to continue to meet the needs of businesses.

Role and Responsibilities:

Manage relationships with merchant partners on our U.S. small business card propositions and oversee key initiatives including benefit UX development and implementation, performance reporting to issuers and leadership, contract amendments, optimization, and more.

Support the identification, negotiation, and launch of net new merchant benefits in the core product line.

Work with the small business data analyst and Core Product team leads to develop business cases, manage budgets, and gain approvals for new merchant deals.

Lead go-to-market efforts with the merchant partners and Mastercard product marketing teams to develop and disseminate marketing materials related to benefit launches and sunsets – including issuer bulletin announcements, B2B2C marketing materials, sales materials, press releases and more.

Serve as the main point of contact in the U.S. for the Easy Savings offers program; support new customer enrollment and merchant offers, and partner with Global to define the program roadmap in the region.

Serve as a subject matter expert on the core product line and support customer efforts to promote and optimize card benefits.

Support the core product team on furtherance of forward looking strategies to grow the business and market share

Represent the business narrative and card value propositions to issuing and fintech customers to drive customer promotion of and cardholder engagement in small business core benefits.

Work with the team to identify, scope, size, and implement innovative card benefits that alleviate business pain points and drive card engagement



All About You:

You are passionate about small businesses and are deeply engrained in the card, payments and issuer landscape. You have a solid understanding of network dynamics.

You are a team player who thrives in a fast-paced environment, and who can work both independently at times in addition to across large cross-functional teams.

You are an excellent written and verbal communicator with superb analytical skills; you are comfortable synthesizing complex information and presenting to senior audiences.

You have experience managing partners or external clients, supporting contract negotiations, and building business cases.

You have experience navigating data platforms and are comfortable gleaning insights from raw data to build a strategy or narrative.

You have strong organizational and project management skills, with the ability to execute against a vision while balancing priorities.

You are adept at mobilizing support and soliciting input from cross-functional partners to bridge strategy into execution.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

New York City, New York: $119,000 - $190,000 USD