Director, Platform Product Manager

Company Overview:

At Panopto, we are driven by a powerful purpose: to be the leader in visual and audio-based learning. We do this by empowering learners with interactive video and by obsessively understanding our users' goals and delivering solutions that truly matter. Backed by a leading private equity firm, we are a team of approximately 200 professionals dedicated to doing the most impactful work of our careers.

As we continue to support growth and expansion, we are seeking an experienced Director of Platform Product Manager to lead our efforts in building the next generation of our audio video learning platform.

Position Summary:

The Director, Platform Product Manager (PPM) is a high-impact, strategic role reporting directly to the CPO, responsible for defining the vision and roadmap for the shared platform services that power both the Panopto VCMS and the Elai AI video solution. The PPM will drive scalability, performance, and security across the entire product suite. Additionally, this role will assist the CPO in evaluating Technology Integration Partnerships and conducting product reviews for M&A opportunities. This position is critical to Panopto’s growth and technical foundation.

How You’ll Contribute

• Enable Platform Enhancements & Execution
• Build the Learning Platform Roadmap: Define, prioritize, and manage roadmap commitments for all shared components, including but not limited to:
• AI enabled services and capabilities as platform components
• Authentication and Authorization (SSO, identity management).
• Core APIs and microservices utilized by both product teams.
• Data storage, analytics, and data-sharing services.
• Infrastructure scalability, reliability, and performance enhancements.
• Security and compliance features that apply across the platform.
• Drive Architectural Alignment: Work closely with Engineering leadership across Product teams (Panopto and Elai) to ensure shared platform services meet their needs, promote reuse, and maintain technical consistency and efficiency across the organization.
• Define Success: Establish and monitor key performance indicators (KPIs) and metrics for platform health, adoption, and performance.
• Be the Internal Voice of the Learning Platform: Act as the champion and communicator of platform capabilities, trade-offs, and future vision to internal stakeholders.
• Strategic Partnerships & Corporate Development
• Engage and foster engagement with customers: Work in conjunction with the colleagues in Product and Customer Experience to engage in Customer Councils and Advisor Boards. This includes getting advice into roadmap efforts and market research.
• Technology Integration Partnerships: Assist the CPO in identifying, evaluating, and prioritizing technology partners to enhance Panopto’s product ecosystem. This includes defining integration requirements, assessing market fit, and helping to manage the partnership lifecycle.
• M&A Review and Due Diligence: Support the CPO in the technical and product review of potential mergers and acquisitions (M&A) targets. This includes assessing the target company’s technology stack, product fit, integration complexity, and value proposition alignment with the Panopto platform goals.

• Experience: Minimum of 8+ years of Product Management experience, with at least 3 years focused specifically on B2B SaaS platforms, API products, or platform services.
• Technical Acumen: Proven ability to understand complex technical architectures, distributed systems, and modern cloud technologies. While not an engineering role, you must be able to speak fluently with engineers about design trade-offs and technical debt.
• Strategic Thinking: Exceptional ability to translate business goals into a clear, prioritized, and technical platform execution plan.
• Communication & Influence: Excellent written and verbal communication skills, with the ability to influence cross-functional teams (Engineering, Product, Marketing,
• Experience in a fast-growing, private equity-backed environment is advantageous.
• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related technical field.

• Experience with AI Services and Platforms: Prior work or familiarity with integrating or enabling platform services for AI/ML model deployment, inference APIs, or GenAI services is a significant plus.
• Exceptional Communication and Presentation Skills: Demonstrated ability to articulate complex technical platform strategies and roadmaps clearly to diverse audiences, including engineers, product managers, and executive leadership. Must be proficient in writing detailed technical specifications and delivering engaging presentations to drive alignment and decision-making.
• Experience in EdTech or L&D Sectors: Prior product management experience within the higher education or corporate Learning & Development (L&D) markets, particularly with VCMS or enterprise content solutions.
• Partnership Experience: Experience in evaluating and managing technology partnerships or involvement in technical due diligence for M&A activity is a strong plus.
• M&A/Integration Lifecycle Experience: Direct experience participating in the post-merger integration of acquired products or technologies into a unified platform.
• Understanding of Security/Compliance Standards: Familiarity with key enterprise compliance standards relevant to data security and privacy in the corporate and academic spaces (e.g., GDPR, FERPA, SOC 2).

The Team:

The Director, Platform Product Manager will work within the Product Management team, which is focused on ensuring Panopto remains at the cutting edge of video capture and knowledge management. The team’s core goal is to innovate and integrate technologies that drive value for our users, positioning Panopto as a leader in video learning solutions.

Beyond the Requirements:

At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.

We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Recruiting Tips:

From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable recruiting tips from our team.

The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer

Our people and culture

Panopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.

Our purpose

We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.

Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the People Experience department.

Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. 

Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.

Use of Artificial Intelligence (AI):

Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.

Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.

By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.

We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.

To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.

Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.

We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.

Panopto is dedicated to a fair and equitable hiring process for all candidates.