Manager, Tools Governance

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The US GST team is seeking a strategic and technically adept Manager, Tools Governance to lead the governance and optimization of tools supporting our streaming operations functions. This role will drive business and product development initiatives, ensure alignment with Agile methodologies, and oversee testing, user engagement, and change management processes to maximize product success and adoption. 

Primary Responsibilities  

• Business & Product Development 

• Partner with stakeholders to define tool strategy aligned with business goals. 

• Lead cross-functional initiatives to evaluate, select, and implement new tools. 

• Agile Methodology Mastery 

• Champion Agile practices across engineering and product teams. 

• Ensure tools support Agile workflows, sprint planning, and backlog management. 

• End-to-End Testing Oversight 

• Establish governance standards for testing tools and frameworks. 

• Collaborate with QA and DevOps teams to ensure robust testing coverage. 

• Product Focus Groups 

• Organize and facilitate focus groups to gather feedback on tool usability and effectiveness. 

• Translate insights into actionable improvements and roadmap priorities. 

• Product Success & Acceptance 

• Define success metrics and acceptance criteria for tool deployments. 

• Monitor performance and adoption, driving continuous improvement. 

• Change Management 

• Develop and execute change management strategies for tool rollouts and upgrades. 

• Communicate changes effectively across impacted teams and ensure smooth transitions. 

• User Engagement Studies 

• Conduct user research and engagement studies to assess satisfaction and identify pain points. 

• Use findings to inform tool enhancements and training programs. 

Qualifications 

• Minimum three (3) years’ experience in product governance, systems engineering, or enterprise tooling. 

• Strong understanding of Agile methodologies and enterprise testing practices. 

• Excellent communication and stakeholder management skills. 

• Experience with change management and user research techniques. 

• Ability to lead cross-functional teams and drive consensus. 

• Excellent interpersonal skills. 

• Ability to prepare and present written and oral communications of complex technical nature 

• Ability to escalate critical application issues calmly, quickly and efficiently in order to minimize disruptions and ability to work around failures to mitigate interruptions to Live productions 

• Familiar with project management software and methodologies (Jira, Confluence, Airtable)

Eligibility Requirements: 

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered 

• Willingness to travel and work overtime, and on weekends with short notice 

• Must be willing to work in Stamford, CT 

• Must have unrestricted work authorization to work in the United States 

• Must be 18 years or older 

• Strong organizational skills 

• Proficiency with AUTOCAD, MS Office Suite, Windows, Linux, Mac OS and Cloud solutions (i.e, AWS, GCP) 

• Development or demonstrable both hardware and software troubleshooting experience 

• It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law. 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].