Operations Associate II, Provider Core Operations

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

Lyra Health’s Provider Operations team is looking for an Operations Associate II to join our Systems Implementation team. This role is ideal for someone who enjoys problem-solving, digging into technical workflows and helping others get unblocked quickly. You’ll work closely with internal clinical teams and technical partners to ensure smooth systems launches, resolve day-to-day issues, and execute against key implementation plans.  

Your superpower is follow-through and understanding the needs of many different teams: You turn ambiguity into clarity, help document and track systems issues and act as a cross-functional translator, communicating progress clearly to both technical and non-technical stakeholders. You are energized by working within different systems and teams to get a project to completion. 

You will be successful in this role if you have a bias towards action: the position is heavily execution-focused, supporting our team’s broader role in cross-functional collaboration by implementing the day to day work that makes our systems run as effectively as possible. This position requires prioritization: balancing execution of longer term/quarterly projects and owning reactive support across our systems.  

This role will be a great fit if you are interested in learning more about cross functional operations, owning and updating content management systems, and have a passion for expanding access to mental health services. 

• Track and triage bugs and technical issues across all systems that providers rely on to deliver care, in partnership with technical teams, provider operations and clinical programs
• Support new product/program implementations by drafting user guides, communications plans and supporting training efforts, as needed
• Be a team player, supporting systems changes that improve efficiency for providers and internal teams – strengthening cross-functional collaboration across the organization

• 2-4 years of experience in operations, implementation, customer success or a similar coordination-heavy role. Bonus: Experience working within or alongside engineering, IT or product teams
• Demonstrated ability to work successfully in a fast-paced and/or startup environment
• Exceptional communication skills with experience synthesizing and sharing key information with technical and non-technical audiences
• Detail-oriented with the ability to prioritize and balance competing priorities in a dynamic and constantly evolving work environment
• Familiarity with CRM, CMS, LMS and/or ticketing systems like Zendesk, Salesforce and Workramp
• Detail-oriented with a systems mindset -  you enjoy connecting dots and fixing what’s broken

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."