Associate, Social Media Support (Customer Experience)

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

You will be Lyft’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time.  As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.

Responsibilities:

• Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft's representative 
• Proactively solve issues and foster trust with our beloved passengers and drivers
• Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
• Create a personalized, positive and effortless experience for the Lyft community
• Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
• Cover the occasional after-hours on-call shift
• Be a community advocate for Lyft

Experience:

• 1+ years of experience in customer service or sales mandatory
• 1+ years of experience with social media or communications preferred
• Captivating copywriting skills and fastidious attention to detail
• Emotional intelligence in spades and experience dealing with people 
• Startup hustle and tireless work ethic
• Keen ability to work independently and in a team
• Strong ownership mindset and resolve to follow-through
• Willingness to work a range of hours and weekends

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role is fully remote in Tennessee, candidates for this role must be based in the Nashville metro area. #Remote

The expected base pay range for this position in the Nashville area is $16.62 - $20.77. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.