C3 Presents - Operations Coordinator

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

C3 Presents creates music festival experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular, including Austin City Limits Music Festival in Texas, Lollapalooza in Chicago (and seven other countries), and Bonnaroo in Manchester, Tennessee.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Operations Coordinator works alongside the Director of Operations,

Operations Manager, and the Operations Department as a whole to provide administrative support for all department functions.  This position is office based and low travel. 

WHAT THIS ROLE WILL DO

• Work alongside the Director of Operations on calendar management, travel planning, expense reports, researching projects, and preparing presentation materials
• Provide support to full-time Operations Department staff for travel and entertainment expense reports and American Express P-Card reconciliation
• In collaboration with the Operations Manager, provide administrative support to the Operations Department for festival temporary employee payroll and onboarding, including coordination of offer letters, payroll setup, and staffing management
• Administer annual contracts and payments with overarching vendors, including tracking multi-show agreements and ensuring adherence to price locks where applicable
• Schedule, organize, and record minutes for recurring Operations Department meetings
• Support the Operations Manager with all departmental administrative functions across systems and processes, including contracting, payroll, PO processing, festival advance platform development, and training staff on these systems
• Work with the Operations Team to develop and refine standardized processes related to the administrative needs of the department
• Coordinate with the Director of Operations, Operations teams, and event leads to compile and report all energy usage ESG data to Live Nation Corporate
• Work with the Director of Operations to research local and sustainable sourcing solutions for materials, food, and beverages, and to develop guidelines and verification checklists that reward performance, driving positive change
• Research and help develop strategies to continue reducing landfill waste and eliminating single-use materials across festival sites
• Provide specific event-related support as directed by the Director of Operations and Operations Manager
• Perform other duties as assigned

WHAT THIS PERSON WILL BRING

• 3-4 years of experience in event management and operations
• Strong attention to detail, along with excellent organizational, administrative, and time management skills
• Proven project coordination skills, including the ability to plan effectively, meet deadlines, and respond to team needs in a timely manner
• Proficient in Microsoft Office Suite, with the ability to quickly learn additional workflow platforms; experience with Airtable and/or Asana is a plus
• Ability to thrive in a high-demand, fast-paced, and constantly evolving environment; must be able to think clearly under pressure, multitask, and solve unexpected problems
• Ability to be punctual and meet deadlines
• Excellent written, verbal, and interpersonal communication skills, with a personable and professional disposition and the ability to effectively communicate with all levels of staff, vendors, and clients
• Positive attitude
• Willingness and ability to travel as needed
• Flexibility in work hours and availability, especially during festivals and major projects, including evenings and weekends for extended periods

C3 CORE COMPETENCIES

• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.