Community Program Manager

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. This role may be remote or hybrid. At LinkedIn, hybrid roles are performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. Remote roles are performed from the designated home work location upon time of hire, and any changes to this home work location requires a review of remote status and approval. 

The Community Program Manager will own the strategic programming of our Sales Community (Club Navigator). As part of our Scaled Solutions Organization, our Sales Community aims to simplify the customer experience to drive product adoption by connecting the best of peer-to-peer and instructor-led learning. Through cross-functional partnerships and a focus on customer experience, this person will stand up and maintain a process to ensure customers find the resources they need when and where they need them.   

Scaled Solutions is driving a ‘Community-First’ strategy in FY’26, meaning Community will serve as the front-door for our scaled customer experience. The Community Program Manager will identify opportunities and manage programs that help bring this vision to life. At the core of this strategy is LinkedIn’s belief that customers learn best from other customers – so everything we do is anchored on the critical nature our own customers play in driving product adoption.  

Critical parts to our strategy include customer discussions, Q&A, events, product ideation, localization, onboarding and new product hubs, and guided customer experiences for our most critical product launches and features. 

This role will collaborate closely with our Customer Learning team, product, sales, customer success, marketing, knowledge management, support, and other key cross- partners. A familiarity with community, driving customer engagement, content management, marketing, and branding principles will be impactful, as will experience with administering a community site or knowledge base. 

This person must be extremely collaborative, creative, able to manage complex projects, and customer-centric. They must be comfortable with trying new things and iterating them over time. They must also think inclusively in terms of a global, diverse and multicultural team and audience. Finally, things move quickly on this high-performing team and deadlines shift to meet the needs of the business. Demonstration of self-direction paired with transparent communication is a must.  

Responsibilities: 

• Execute and strengthen the Sales Community position as the front-door of our digital customer experience 

• Work closely with the Community Manager to identify growth and customer engagement opportunities 

• Build close relationships with and gain commitment and buy-in from channel owners from Customer Learning, Customer Success, Sales, Marketing, Product, Support and Knowledge Management; work with these teams to provide customer-centered recommendations around: delivery strategy, governance, accessibility standards, localization, login strategy, and more.  

• Support the development, branding, and ongoing maintenance of our Community platform and associated channels.  

• Uncover current and future challenges and work to build processes and solutions 

• Meet regularly with stakeholders to understand the experience of navigating channels and to develop ongoing improvements to their experience.  

• Support the localization strategy for the Community platform and associated channels. 

• Connect measurement and impact across channels and teams to tell a full impact story 

• Build customizations into our community platform to create simple and delightful customer experiences. 

Basic Qualifications  

• 3+ years in Community Management, Customer Success, Customer Education, or related 

• 5+ years Experience with program management 

• 5+ years experience with stakeholder management, especially partnering across functions to deliver positive, client-facing outcomes.  

Preferred qualifications  

• SQL skills and would be able to self-serve on Community impact analyses 

• Prior work with a community or knowledge base platform (experience with Gainsight or Skilljar platforms a plus).  

• Program Management, Marketing, Communications or a related field.  

• Excellent written and verbal communication.  

• Prior work supporting B2B SaaS customers  

• Experience supporting localized content and channels.  

• Familiar with concepts of journey mapping, persona development, content standardization and accessibility.  

Suggested Skills: 

• Analytical Problem Solving 

• Program/Project Management 

• Multi-threading 

LinkedIn is committed to fair and equitable compensation practices.    

The pay range for this role is $93,000 to $152,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.    

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits. 

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

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• Documents in alternate formats or read aloud to you
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• Having a sign language interpreter present for the interview

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