Technical Sales Specialist II

Company Overview

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their six market-leading brands: Bohn, Larkin, Climate Control, Chandler, Magna Industrial and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.

Job Description

Location: Stone Mountain, GA (This position 100% onsite.)

WHAT YOU’LL BE DOING

As the Technical Sales Specialist II, you’ll develop sales in targeted accounts that require a high level of technical expertise.

• Develop businesses with a limited number of named accounts but may not be the primary sales representative.
• Guide customers in configuration, perform box load calculations and select the correct products or assist customers in making product selections based on customers' needs, product specifications, and applicable regulations.
• Ensure high post-sales satisfaction, facilitating positive long-term relationships and high potential for repeat business with customers.
• Supports pre-and-post sales activities in terms of correctly applying the product portfolio.
• Provide customer technical support in setup, configuring, troubleshooting and operating products.
• Provide necessary training for sales groups and customers on the features and proper use and application of product lines.
• May provide customer specific programming and parameter settings for custom applications.

Qualifications

WHAT WE ARE LOOKING FOR

To be successful in this role, you will need to have the following:

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 1 year of relevant industry experience required.
• Proven ability to build strong relationships and communicate effectively through active listening, persuasion, negotiation, and time management.
• Ability to independently perform box-load calculations and recommend the most appropriate product based on customer needs.
• Solid understanding of parallel rack systems and refrigeration controls.
• Strong knowledge of sales and marketing principles, including strategy development, product demonstration, sales techniques, and use of sales systems.
• Familiarity with customer service best practices, including needs assessment, meeting service standards, and evaluating customer satisfaction.
• Excellent written and verbal communication skills.
• Intermediate knowledge of the industry and related products.
• Proficient in Microsoft Office and Customer Relationship Management (CRM) software.

The compensation range for this position is approximately $93,000 - $121,500 and will be based on the candidate’s qualification, experience, and education.

WHAT WE OFFER

At Heatcraft, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position 100% onsite.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401K with company matching and 1-year bonus
• Employee Stock Purchase Program
• Community involvement opportunities
• Robust Employee Assistance Program
• And much, much more!

Our Culture

At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Heatcraft, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.