Customer Happiness Success (AI & Data Privacy)
About the Company
Our client is a forward-thinking innovator in the data privacy governance space, delivering an AI-powered platform that simplifies compliance and data governance challenges. They serve mid-market and enterprise organizations, including Fortune 100 companies, with cutting-edge solutions for data security, consent management, and regulatory compliance.
The Mission
Our client’s mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.
The Opportunity
Join a collaborative team as a Customer Happiness Manager where you'll drive client satisfaction and growth for high-value enterprise accounts. This is a full-time, hybrid position in Falls Church, Virginia, with clear advancement potential to Director of Customer Success within 18 months.
What You'll Do
Serve as primary contact for enterprise accounts, ensuring satisfaction and retention
Lead client onboarding, training, and product demonstrations
Set realistic expectations and monitor account health proactively
Identify upsell opportunities and maintain detailed CRM records
Collaborate with sales and product teams for seamless client experiences
What You Bring
Bachelor's degree (required)
1-3 years B2B SaaS experience in Client Support, Customer Success, or Account Management
Strong communication, relationship-building, and problem-solving skills
Technical proficiency with SaaS platforms and CRM tools
Bonus: Data privacy/cybersecurity software experience
Key Success Drivers
High ethical standards, honesty, and transparency
Self-motivated with customer-centric, results-driven mindset
Proactive, energetic, and adaptable in fast-paced environment
Collaborative team player committed to data privacy
Why Join?
OTE: $100,000–$115,000 per year
Performance bonuses for low churn and upsell commissions
100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)
401(k) with matching and company-paid life insurance
Hybrid schedule (2-3 days in office) with 2 weeks vacation
Tuition reimbursement and career growth opportunities (Director of Customer Success in 18 months)
Company events and collaborative culture
Shape the future of data privacy and AI in high-growth sector
Work with cutting-edge technology protecting personal data
Interviewing Process
HR Screening
Level 1: Phone interview with the Hiring Manager (General fit)
Level 2: On-site (Skills Assessment, Final)
Reference and Background Checks (after successful interviews)
Job Offer (to the selected candidate)
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.
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