Fast Facts

The Security Awareness Content Specialist will enhance the sales and customer success teams' understanding of KnowBe4’s content, focusing on security awareness and compliance training programs.

Responsibilities: Review and recommend training content, communicate customer feedback, provide training to staff, and contribute to diverse and inclusive content creation.

Skills: Strong communication skills, documentation development, project management, Gmail, Google Docs, MS Office, and familiarity with web browsers.

Qualifications: Bachelor's degree in a relevant field, experience with client advising, documentation, and familiarity with translation processes.

Location: Remote position with Clearwater, Florida as the company headquarters.

Compensation: $45000 - $50000 / Annually

The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage.    

Responsibilities:

• Performs review of new content each month and updates recommendation training content documentation for international clients
• Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content
• Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
• Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content 
• Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.
• Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.
• Contributes to continual improvement of our processes, quality, and efficiency as we grow

Minimum Qualifications:

• Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience
• Excellent communication skills - both written and on the phone
• Experience with development and updating documentation 
• Experience advising clients on learning plans
• Experience with translations a plus
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communication
• Excellent time management and organization skills

The base pay for this position ranges from $45,000 - $50,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 11/17/2025.