Quote Desk Representative (Hybrid)
Fast Facts
The Quote Desk Representative is responsible for providing accurate quotes and ensuring smooth communication between sales and partners in the greater Tampa Bay area.
Responsibilities: Manage incoming requests for quotes, create and send quotes to partners, provide customer service, and liaise with sales and the Deal Desk to review terms and updates.
Skills: Strong verbal and written communication, excellent time management, organization, customer service, and teamwork skills; familiarity with Google Apps and CRM tools is preferred.
Qualifications: Associate’s Degree or equivalent work experience preferred; familiarity with Channel Partners is a plus.
Location: Clearwater, Florida, open to candidates in the greater Tampa Bay area, Hybrid work model.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $55,000.
Clearwater positions open to candidates located in greater Tampa Bay area.
The Quote Desk Representative will be responsible for providing accurate quotes for the correct products in a timely manner. Additionally, the ideal candidate will be responsible for liaising with sales and Channel Partners to ensure a smooth quoting process that results in increased closed won new business and expansion opportunities to increase customer acquisition and expand customer share of wallet.
Responsibilities:
- Manage incoming requests for quotes from sales to provide accurate quotes to Channel Partners
- Create and send appropriate quotes to Partners on each opportunity
- Provide excellent customer service to sales and Partners
- Partner with the Deal Desk to review discounts, free months, payment terms, etc. and ensure multi-currency guidelines are met
- Update partner quotes at request of sales
- Liaise with partners as needed to align sales with the partner
- Update quotes with pricing updates or as needed
- Log and monitor your Statistic on a daily basis
- Execute post sale admin and order routing forms as needed
Qualifications:
- Associate’s Degree or equivalent work experience and education preferred
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with Salesforce or other CRM preferred
- Understanding of working with Channel Partners a plus
- Strong verbal and written communications
- Excellent time management and organization skills
- Superior customer service skills
- Strong collaborative and team work skills
- Ability to work with minimal supervision
Average salary estimate
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