Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.

More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.

We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.

The role

We're looking for an HR Generalist (contract position, 5 to 10 hours per week) to support Kit's People Operations team with administrative HR tasks and project management. You'll handle operational functions that keep our team running smoothly—from managing benefit filings and unemployment claims to coordinating employee equipment and offboarding logistics.

This is a behind-the-scenes role for someone who thrives on organization, attention to detail, and keeping processes running without friction. You'll work closely with our Head of People Operations to ensure we're continuing to level-up our People Operations organizational maturity — we want to move from 80% to 88% on our maturity assessment in 2026.

This role is perfect for an experienced Senior People Operations Manager or HR Consultant who wants flexible, contract work and enjoys the operational side of people operations—making sure every detail is handled correctly and every deadline is met.

Your support system

Your engagement manager will be Melissa Theiss (Head of People Operations). You'll work with our broader Operations team, including our Senior Recruiter, Emily, as well as our Finance and Legal teams as needed. You'll also engage directly with Kit team members and contractors to troubleshoot issues one-on-one.

What you'll do

• First Week: Get oriented to Kit's HR systems and processes. Gain access to Justworks (our PEO), Deel (our contractor management platform), Lattice, Notion, and other apps that power our day-to-day work. Meet with the Head of People Operations team to understand current workflows, ongoing projects, and immediate priorities.

• First Month: Take ownership of your first recurring administrative tasks, including 401k compliance filings and invitations, unemployment insurance claims, scheduling stay interviews with the People team, and ensuring that departing employees have app access removed. Assist with our global deployment of company-provided laptops and enrollment in mobile device management (MDM) plus Apple Business Manager (ABM). Close out final Plane to Deel contractor migration platform tasks.

• First Six Months: Establish yourself as the reliable go-to person for HR administrative and programmatic operations (e.g., setup engagement survey in Lattice using SOP). Streamline at least one administrative process to make it more efficient or better documented. Successfully manage 2-3 small to medium-sized HR projects from kickoff to completion.

What will S.E.T. you up for success

Skills

• Proactive problem-solving: Ability to anticipate needs, troubleshoot issues independently, and escalate appropriately when needed

• Clear communication: Excellent written and verbal communication skills, with ability to coordinate effectively across teams and with external vendors

• Process management: Ability to follow established procedures precisely while identifying opportunities for improvement

• Project coordination: Strong project management skills with ability to drive small to medium-sized initiatives to completion

• Tech-savvy: Comfortable learning new systems quickly and managing app access, equipment procurement, and digital onboarding/offboarding workflows

• AI-forward: Ability to use a company-provided Claude and/or ChatGPT account to access custom GPTs/Projects, speed up your own workflows, and design new workflows as needed

Experiences

•  5-8 years in HR operations or administration, with hands-on experience managing HR programs, HR systems, benefits administration, and administrative tasks

• Global benefits compliance knowledge, including experience with employers of record (EoR), regulatory requirements, and 50-state compliance (e.g., final wages laws)

• PEO experience required (Justworks specifically strongly preferred), particularly with benefits administration, unemployment claims, and compliance filings

• Tech and startup experience preferred, with understanding of remote work operations and digital-first HR processes

• Demonstrated success managing HR administrative workflows in a fast-paced or remote environments

Traits

•  Extremely reliable and deadline-driven, with a track record of completing tasks on time without requiring follow-up

• Self-directed and proactive, comfortable working independently with minimal oversight

• Highly organized, with systems in place to track multiple ongoing tasks and projects

• Detail-oriented individuals who takes pride in getting things right the first time

• Collaborative and responsive, maintaining clear communication and quick turnaround times

• Low-ego and high-ownership, focused on getting work done well

• Calm under pressure, able to handle urgent requests and competing priorities with grace

• Process-minded, naturally drawn to creating and maintaining efficient systems

What won't set you up for success

• Needing extensive oversight or reminders to complete tasks

• Preference for strategic HR work over administrative and programmatic people operations

• Discomfort with repetitive or routine tasks that require consistent execution

• Limited availability or inability to respond to time-sensitive requests within business hours

• Seeking a full-time role or pathway to expand beyond the outlined scope

Engagement structure and deliverables

Compensation and term:

This is a 6-month contract role for 5-10 hours per week paying $60 to 80 per hour, depending on experience. There will be the possibility to renew for successive 3-6 month engagements, subject to business need.

Geographic considerations:

We're 100% remote with team members across the globe. This contractor role can be performed from anywhere, though preference will be given to candidates based in U.S. time zones for ease of coordination with the People Operations team and vendors.

Typical working hours should align with standard U.S. core business hours (10 am - 2 pm Eastern Time) at least 3 days per week to ensure responsiveness to time-sensitive requests from team members and vendors.

All work can be completed remotely with no travel requirements.

Deliverable timeline expectations:

Deliverables follow established compliance schedules and business needs. The contractor will manage their own schedule to meet agreed-upon deadlines for recurring tasks (such as benefit filings) and project milestones.

How to apply

We know that most people hate interviewing (we relate!). We aim to make it as good of an experience as we can, and part of that includes keeping you informed during the process.

Here's what you can expect from the process:

• Initial interview with our Senior Recruiter, Emily Paik

• Second interview with our Head of People Operations, Melissa Theiss

• Reference check (or testimonials) from previous clients or manager(s)

To get started, complete this application, including answers to the questions on the next page. We read every single application, and your responses to our application questions help put your experience into context. We'll keep you informed through every step  

Kit is an equal opportunity employer

We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.

We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.

Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.