Help Desk Support Specialist
- Collect and analyze data to provide technical resolutions
- Provide remote troubleshooting support for break/fix issues
- Provide escalation and status updates to government customers
- Provide technical support for enterprise projects that affect Service Desk workflows
- Resolve daily battle rhythm tasks
- Track all work using the Remedy ticketing system
- Utilize the mature knowledge database to assist customers
- Other duties as assigned
Education/Training:
- High School diploma required
- Associate’s Degree in relevant technical/scientific discipline preferred
- Must have, or obtain within 90 days of start date, a current DoD 8570 IAT Level II certification (ex: Security+)
Experience:
- 3+ years of professional experience in the required task area
Security:
- Must be a US citizen
- Candidate must be in possession of a minimum DoD issued Secret Clearance
Physical Requirements:
- Able to occasionally reach with hands and arms
- Prolonged periods of computer screen use, while sitting or standing at a desk
- Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
- Able to safely lift and carry up to 20 pounds at a time
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
Salary: $56,000 - 65,000
Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.
Average salary estimate
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